Loan Officer Assistant

SWBC is seeking a talented individual to coordinate the Loan Officer's work activities to ensure efficient loan processing. This role will assist in the administration, review and processing of mortgage loans ensuring completeness and accuracy of required documents and applications. This role tracks and monitors the status of each file in the Loan Officer Database and updates Loan Officer, borrowers and builders accordingly.

Why you'll love this role:

In this role, you are invaluable for helping originators manage new and existing sales leads. You may also perform lead-to-contract and/or contract-to-close duties. In performing such duties, you can put your time management, communication, and organization skills to use on a daily basis while your accountability, attention to detail, and customer service commitment will help you to exemplify SWBC's Values and Mission to businesses and families.


Essential duties include the following:

• Organizes and tracks all active loans as directed by the assigned Loan Officer.
• Monitors the status of each file and ensures accurate and efficient processing through closing to include guideline research.
• Meets with clients, as necessary, to take borrower applications and pre-qualifies applicants and presents and reviews date with Loan Officer.
• Completes and reviews required forms with borrowers; collects necessary documentation and appropriate fees; and submits to the automated underwriting system.
• Reviews and assists in the evaluation of information pertinent to client's application and makes recommendations.
• Reviews files to ensure completeness, accuracy, and compliance.
• Answers, screens, and directs calls for individual Loan Officer to ensure a high level of customer service.
• Maintains Loan Officer Database and coordinates loan submissions to processing and closing.
• Assists with pricing and rate locks.
• Updates Loan Officer on pipeline status and updates borrowers and builders on status of loan.

Serious candidates will possess the minimum qualifications:

• High School Diploma or equivalency.
• Minimum of three (3) years of coordinating and processing mortgage loans while providing a high-level of customer service, or other related experience.
• Applicable State and National licenses (NMLS and SAFE Act Compliant).
• Working knowledge of mortgage loans and/or loan procedures.
• Excellent interpersonal and organizational skills.
• Excellent written and verbal communication skills.
• Excellent telephone etiquette skills.
• Able to operate personal computers to include MS Word, Excel and Internet.
• Able to work under sometimes stressful conditions while maintaining professionalism and enthusiasm.
• Able to provide a high level of customer service to customers and realtors.
• Able to type at least 60 WPM accurately.
• Able to sit for long periods of time gathering, updating, and validating mortgage loan applications.
• Able to lift 10-20 lbs. of loan papers, files, and other documents.
• Able to work independently and exercise sound judgement.

SWBC offers*:

• Competitive overall compensation package
• Work/Life balance
• Employee engagement activities and recognition awards
• Years of Service awards
• Career enhancement and growth opportunities
• Leadership Academy and Mentor Program
• Continuing education and career certifications
• Variety of healthcare coverage options
• Traditional and Roth 401(k) retirement plans
• Lucrative Wellness Program

*Based upon employee eligibility


Additional Information:

SWBC is a Substance-Free Workplace and requires pre-employment drug testing.

Please note, SWBC does not hire tobacco users as allowed by law.

To learn more about SWBC, visit our website at If interested, please click the appropriate apply button.