Technical Program Manager

About Parloa Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. Parloa has powered over one billion interactions between global enterprise brands such as Booking.com, Allianz, SAP, BarmeniaGothaer and TUI, bringing agentic AI to scale. About the Role As a Technical Program Manager at Parloa, you will lead end‑to‑end delivery of enterprise Agentic AI deployments. You will own execution across complex customer implementations from kickoff through go‑live and hyper‑care, partnering with Forward Deployed Engineers, Agent Architects, Product, Sales, Solution Engineering, and partners to deliver AI transformations on time and at scale. Responsibilities Enterprise Delivery Leadership Own end‑to‑end delivery of scope, timeline, budget, quality, risks and dependencies for enterprise AI deployments. Lead implementations from SOW kickoff through design, integration, UAT, production go‑live, and hyper‑care. Drive execution across cross‑functional delivery pods consisting of Forward Deployed Engineers, Agent Architects, and partner teams. Maintain project governance across plans, RAID logs, milestone tracking, risk management, change requests, and escalation handling. Proactively identify delivery risks, resource constraints and implementation blockers while aligning stakeholders. Customer & Stakeholder Management Serve as the primary delivery contact for enterprise customer stakeholders, including executive sponsors and technical leaders. Translate business objectives into structured implementation plans with clear ownership, milestones and success criteria. Lead governance meetings, executive updates, steering committees, UAT reviews and go‑live readiness discussions. Manage customer escalations and maintain delivery momentum across complex, high‑visibility programs. Partner closely with Engagement Management post‑go‑live to support long‑term adoption and expansion opportunities. Technical & Cross‑Functional Coordination Coordinate technical delivery across integrations, infrastructure, environments, testing and deployment readiness. Partner with Product, Sales, Solution Engineering, Support and Deployment Strategists to ensure smooth customer execution. Support pre‑sales activities including delivery scoping, resource estimation, SOW reviews and implementation risk assessment. Manage co‑delivery execution with SIs, GSIs, BPOs and external implementation partners. Ensure technical and operational dependencies are aligned across all delivery workstreams. Delivery Excellence & Operational Rigor Apply Agile, Waterfall or Hybrid methodologies based on customer needs and implementation complexity. Drive consistency across delivery governance, implementation standards, documentation, runbooks and operational processes. Ensure compliance, security and data governance requirements are incorporated into delivery planning. Mentor junior TPMs and help establish scalable delivery best practices across the organization. Success Metrics Enterprise Agentic AI deployments launch successfully, on time and with strong customer outcomes. Stakeholders trust the TPM to drive clarity, accountability and execution across complex programs. Risks, dependencies, escalations and delivery challenges are proactively managed before impacting success. Delivery processes, governance frameworks and best practices scale effectively as the company grows. Qualifications 3+ years of experience in technical program management, enterprise software delivery, consulting, professional services or customer implementations. Proven leadership of complex enterprise deployments involving integrations, multiple stakeholders and cross‑functional delivery teams. Strong technical credibility and comfort discussing integrations, APIs, infrastructure dependencies and implementation trade‑offs. Experience managing enterprise programs across Agile, Waterfall and Hybrid delivery methodologies. Strong stakeholder management and executive communication skills with the ability to influence alignment across technical and business teams. Highly organized, execution‑oriented and comfortable operating in fast‑paced, ambiguous environments. Strong ownership mindset with the ability to drive issues to resolution and maintain delivery momentum. Nice to Have Experience with conversational AI, LLMs or enterprise AI deployments. Exposure to CCaaS platforms, APIs or enterprise integrations such as Genesys, Five9, NICE or Avaya. Experience supporting pre‑sales scoping, SOW development, resource estimation or delivery planning. PMP, Scrum Master, Agile or related certifications. Experience working with SIs, GSIs, BPOs or multi‑region enterprise delivery programs. Passion for AI tooling, operational excellence and delivery process optimization. Compensation Compensation for this role is structured as On‑Target Earnings (OTE), consisting of a base salary and performance‑based variable component, in addition to an equity package. Salary range: $120,000—$140,000 USD. Equal Opportunity Statement Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. We provide equal opportunities to all qualified applicants regardless of race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background or other characteristics. Apply If you are excited to bring your expertise to a pioneering AI company, please apply for this position. #J-18808-Ljbffr