Remote Application System Analyst II
Sigma Systems, Inc.
Irving, TX
- Remote job
Remote Application System Analyst II – Irving, TX (3-Month Contract)
Location: Remote (Irving, TX)
Job Type: Contract (3 Months)
Schedule: Full-Time | Monday–Friday | On-Call Rotation Required
Join a Leading Healthcare IT Team as an Application System Analyst II
Sigma Inc. is seeking an experienced Application System Analyst II to support a large multi-regional healthcare system. This remote opportunity is ideal for professionals with experience in application support, incident management, ITIL processes, Microsoft Office environments, desktop applications, troubleshooting, and healthcare IT operations .
As an Application System Analyst II, you will provide Tier 2 and Tier 3 support for a portfolio of enterprise back-office applications, collaborate with technical and vendor teams, and help ensure the reliability and performance of critical business systems.
Key Responsibilities
- Provide Tier 2 and Tier 3 application support for medium- to high-complexity enterprise applications.
- Troubleshoot, analyze, and resolve application issues while maintaining excellent customer service.
- Follow ITIL-based incident, problem, and change management processes.
- Participate in an on-call rotation to provide 24/7 application support coverage.
- Document incidents, root causes, resolutions, and workarounds in call-tracking and knowledge management systems.
- Coordinate issue resolution with software vendors and internal technical teams.
- Analyze recurring issues and recommend preventive solutions and process improvements.
- Support SEV1 and SEV2 application outages and service restoration efforts.
- Collaborate with infrastructure, network, and technical teams to identify system dependencies and root causes.
- Maintain SLA compliance and support operational excellence initiatives.
Required Qualifications
- Bachelor's Degree required.
- Experience providing Tier 2/Tier 3 application support.
- Strong troubleshooting and problem-resolution skills.
- Experience supporting enterprise business applications.
- Knowledge of ITIL processes including Incident, Problem, and Change Management.
- Ability to work independently with minimal supervision.
- Excellent written and verbal communication skills.
- Strong documentation and knowledge management experience.
Preferred Qualifications
- Experience supporting healthcare applications or healthcare IT environments.
- Experience working in large enterprise or multi-site organizations.
- Knowledge of Microsoft Office Suite and collaboration platforms.
- Experience coordinating with third-party software vendors.
- Familiarity with service management tools and ticketing systems.
Technical Skills
- Application Support
- Incident Management
- Problem Management
- ITIL Framework
- Microsoft Office Suite
- Service Desk Operations
- Root Cause Analysis
- Knowledge Base Documentation
- Ticketing Systems
- Vendor Management
- Change Management
- Enterprise Applications
- Technical Troubleshooting
- SLA Management
Vacancy posted 1 day ago
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