UFC GYM Fitness Sales Manager

Benefits Bonus based on performance Company parties Dental insurance Employee discounts Health insurance Training & development Tuition assistance Vision insurance Wellness resources Free uniforms Competitive salary Flexible schedule Paid time off Opportunity for advancement General Summary The Fitness Sales Manager is responsible for ensuring a positive customer experience personally and through Coach’s supervision. The manager delivers great member service along with private training and supplement revenue. As needed, they address member concerns, employee relations issues, and oversee scheduling and time‑keeping activities. On a regular basis, they communicate and enforce company and club policies and procedures. They are also responsible for the successful attainment of revenue goals pertaining to private training and supplements. This position requires 7‑day a week availability, including both morning and night shifts. Essential Duties & Responsibilities 1) Sell and Conduct Private Training & Small Group Training with Members Sells training sessions; executes an effective prospecting strategy and conducts guest tours; completes sales of staff as needed through the turnover process. Services Intro PT packages, builds value, and re‑signs clients on full programs to hand off to the coaching staff. Prospects members in person or digitally to generate complimentary appointments to sell personal training programs. Ensures accurate administration of client programs, supplement purchases, measurement tracking, and workout programs. Arrives on time, prepared, and attentive for training appointments. Assists in all revenue‑generating activities including but not limited to: complimentary workouts, supplement booths, body‑fat tables, seminars, workshops, etc. Responsible for achieving monthly revenue objectives set forth by the company regarding private training and supplements. Reviews daily club sales performance and individual employee performance statistics with the fitness manager, vice president, and staff members to identify issues and clarify behaviors needed to achieve club sales goals. Administers company policies as they relate to the sales process. Schedules and manages client appointments to ensure optimal time management and service delivery with independent coordination of client availability and needs. Maintains up‑to‑date scheduling records and adjusts for changes or cancellations. Handles calendar coordination. Oversees the full scheduling lifecycle for individual client appointments. 2) Club Administration Works with the fitness manager to ensure coaches are productive, and that revenue and service goals are communicated and that the club remains on track to attain daily, weekly, and monthly financial goals. Sets monthly, weekly, and daily goals and objectives consistent with or above those of the company. Conducts meetings with coaches to review performance, operations, and offers guidance toward achieving goals. Handles member service matters such as tours of the club, explanations of services offered, and signing members up for training agreements and appointments. Mediates member issues in a timely and effective manner, escalating when appropriate. Performs various administrative and housekeeping duties within assigned areas as needed. Alerts operations staff of repairs and maintenance needs; conducts facility walkthroughs daily. Supervises coach sales activities, reviews agreements, and prepares daily paperwork. Complies with operational procedures and follows up on compliance checks through monitoring of club systems and employee performance. Organization Relationships The Fitness PT Sales Admin reports directly to the fitness manager and/or general manager. They communicate and enforce all policies and procedures with the coaching team, and interact with all club members and employees. Required Qualifications 1) Knowledge, skills & abilities In‑depth knowledge of personal training techniques from assessment to program design and sales. Ability to operate and adjust all fitness equipment. Knowledge of company policies, practices and procedures, including emergency and safety procedures. Strong interpersonal and communication skills; friendly, enthusiastic, and positive attitude. Strong customer service focus; responds professionally to requests and inquiries from guests, members and staff. Ability to understand and follow oral and written instructions; communicates clearly and concisely. Strong organizational skills; understands basic record‑keeping practices and prioritizes multiple tasks. Computer proficiency, basic skills in Microsoft Word and Excel. Adherence to meal and rest break periods and accurate clock‑in/out for all shift times. 2) Required Experience Minimum of one certification from an organization recognized by UFC Gym. Current CPR/AED certification. High school diploma or GED. Four‑year degree in a related field recognized by UFC Gym (preferred). Minimum two years of related experience. Experience in management or employee relations preferred. 3) Physical Requirements Regular standing during the duties of this job. Physical effort includes lifting heavy weights, squatting, bending, reaching, spotting, and prolonged standing and walking. Must be able to lift or move up to 45+ lbs. frequently. This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. #J-18808-Ljbffr UFC GYM - Whitestown, IN