Senior Manager, Technical Software Delivery

Job Summary Live Nation Entertainment is the world’s leading live entertainment company, encompassing Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Role Overview Vice President of Strategic Programs / Senior Manager – Technical Delivery Management responsible for leading strategic enterprise programs that improve the technology landscape, providing vision, governance, and driving innovation across global operations. Responsibilities Service Delivery and Governance: Manage end‑to‑end Oracle Fusion Managed Services operations, including incident management, service requests, and ongoing system optimization. Establish and enforce ITIL‑based service management frameworks and processes to ensure consistency and quality. Oversee support queues, triage issues, and coordinate with internal and external stakeholders for timely resolution of production problems. Ensure all client Service Level Agreements (SLAs) and internal Key Performance Indicators (KPIs) are consistently met or exceeded. Generate and analyze support metrics and performance reports to monitor service delivery and identify opportunities for improvement. Continuously review Fusion release notes and identify risk and potential impact/improvements for finance business partners. Stakeholder Management: Serve as a primary technical contact, fostering relationships and conducting service reviews. Escalate critical matters and collaborate with peers regarding deliverables. Foster a strong delivery culture ensuring stakeholder satisfaction. Team Leadership and Development: Guide the support team through coaching and performance evaluations. Handle staffing, resource allocation, and ensure the team stays updated on Oracle technologies. Continuous Improvement and Innovation: Lead efforts to enhance service quality. Develop automation tools. Perform root cause analysis for issue prevention and system optimization. QA, Cutover Planning and Boundary Systems Support: Oversee ERP system implementation (Oracle Fusion, OneStream), with responsibility for technology program management, QA, release governance, and IT SOX compliance. Responsible for developing and executing detailed plans to transition from legacy systems to new IT systems or platforms, minimizing business disruption during go‑live. Transition Management: Coordinate resources, manage timelines, ensure seamless transitions, mitigate risks, validate data conversions, maintain clear and consistent communication with stakeholders, and provide regular status updates on cutover progress. Qualifications Degree in Business, Product Management, Program Management, Engineering, or a related field. Minimum 10 years of progressive product and program management experience in technology. Minimum 5 years in leading complex technology‑driven transformation programs in large, global organizations. Previous experience with Oracle Cloud Fusion preferred. Demonstrated experience in implementing technology programs and familiarity with PCI & SOX compliance. Demonstrated experience guiding highly technical development & engineering teams. Experience driving system integrator & technology vendor performance. Experience guiding compliance with legal and regulatory requirements, including SOX, SOC, PCI‑DSS and familiarity with cybersecurity frameworks (e.g., NIST, ISO27001). Excellent communication and interpersonal skills and ability to communicate complex technology topics to technical & non‑technical audiences at various levels. Benefits & Perks HEALTH: Medical, vision, dental, and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA). YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days. WEALTH: 401(k) program with company match, stock reimbursement program. FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support. CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment. OTHERS: Volunteer time off, crowdfunding match. Equal Employment Opportunity Live Nation is an equal opportunity employer. It hires and promotes employees based on their experience, talent, and qualifications for the job and does not tolerate discrimination toward employees based on age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. Live Nation affords equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee consistent with its legal obligations to do so. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant or employee to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants and employees are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek or currently occupy. Any applicant or employee who requires an accommodation in order to perform the essential functions of the job should contact either the hiring manager for the role or a Human Resources representative to request the opportunity to participate in a timely interactive process. Compensation $144,000.00 – $180,000.00 USD per year, depending on market location, qualifications, skills, and experience. #J-18808-Ljbffr Live Nation Worldwide, Inc.