Guest Services Representative (Front Desk)

:

Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Job Responsibilities:

• Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.

• Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.

• Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests.

• Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.

• Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.

• Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.

• Take the initiative to greet guests in a friendly and warm manner.

• If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.

• May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.

Other duties as assigned.

Job Skills:

• Speak clearly and listen carefully.

• Use personal judgment and specialized knowledge to give information to people.

• Communicate well with many different kinds of people.

• Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.

• Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Job Qualifications:

Education

HS Diploma or equivalent.

Experience

Minimum 3 months hospitality, general office, accounts receivable or customer service experience.

Licenses/Certifications

N/A

(ref. 51726)