Senior IT Support Specialist

Why Join Our Team?

At New York Cancer & Blood Specialists (NYCBS) , we are dedicated to making a difference in the lives of our patients, their families, and our communities. Our passionate team of expert oncologists, hematologists, and healthcare professionals work together to provide world-class cancer care close to home. By offering cutting-edge treatments, innovative research, and a patient-centered approach, we are redefining what's possible in the fight against cancer and blood disorders.

If you want to be part of a growing organization committed to healing, hope, and advanced care , join us and help make a meaningful impact!

Job Description:

Senior IT Support Specialist
Location: Queens, NY | Full-Time

Hours: Monday - Friday 5/8.5s

At New York Cancer & Blood Specialists, we foster an environment where passionate professionals can thrive while making a meaningful impact in patient care. We are currently seeking a highly motivated Senior IT Support Specialist to join our growing IT team and provide exceptional support across our network of healthcare offices.
Why Join Us?

• Competitive compensation based on experience
• Health Insurance available on Day 1
• Dental, Vision, Life Insurance, and Disability coverage
• 401(k) Plan
• Generous PTO and paid holidays
• Opportunity to work in a fast-paced healthcare environment supporting critical operations
• Growth and advancement opportunities within a rapidly expanding organization

In This Role, You Will:

• Serve as the first point of contact for technical support requests via phone and self-service ticketing systems
• Provide Level 1 and Level 2 technical support for end users
• Troubleshoot desktop, application, hardware, and network-related issues
• Support Active Directory, password resets, email configuration, and remote access
• Resolve desktop performance and internet connectivity issues
• Install and troubleshoot printers, scanners, and software across multiple locations
• Assist with basic network administration tasks including running and terminating lines
• Deliver white-glove support to executive leadership and VIP users
• Collaborate with vendors and escalate unresolved issues when necessary
• Document incidents, updates, and resolutions within ServiceNow
• Provide guidance and troubleshooting support to junior team members
• On Call Rotation: Weekends and after hours as needed.
• Weekend Project Work: As required.

We Require:

• 3+ years of IT support experience in a Service Desk or similar environment
• Strong troubleshooting skills for Level 1 and Level 2 technical issues
• Advanced knowledge of Windows operating systems (Windows 10 Enterprise or newer)
• Experience with Active Directory, email configuration, and remote support tools
• Understanding of computer systems, mobile devices, and office technology
• Experience troubleshooting network printers and scanners
• Strong customer service and communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Experience using IT Service Management platforms such as ServiceNow
• Valid driver's license and reliable transportation for travel between office locations
• Ability to lift and move equipment up to 50 lbs.

Preferred Qualifications:

• CompTIA A+ Certification
• Network+ or other IT certifications
• Bachelor's degree or equivalent experience
• Experience supporting healthcare environments is a plus
• Familiarity with G-Suite products preferred

Salary: Starting at $38 per hour

Benefits: Health Insurance on day 1, Dental, Vision, Life Insurance, Short- and Long-term disability, 401k Plan, generous PTO, 8 paid holidays (2 floating), and more.

Join us at NYCBS, where we are making strides in healthcare through innovative and compassionate care.

Visit our website at: Nycancer.com

Follow us on Facebook: NYCBS on Facebook

*New York Cancer and Blood Specialists is an Equal Opportunity Employer.*