Senior Assistant Manager

Description

We’re a growing real estate company on the cutting edge. What sets us apart is our dynamic culture: we focus on having the right people in the right seats. By prioritizing work/life wellness, our team members are fully-focused and happy while at work. We develop more than properties, we develop people.

The Sr. Assistant Manager supports the Sr. Property Manager in driving property performance, operational consistency, and an exceptional resident experience. This role helps oversee day-to-day property operations, financial performance, leasing activity, resident account management, compliance, vendor coordination, maintenance partnership, and reporting.

Essential Duties and Responsibilities:

Meet or exceed budgeted NOI

• Act as Property Manager in their absence, ensuring continuity of operations and resident service.
• Review property financials and identify opportunities to improve property performance and NOI.
• Assist with annual budget preparation, monthly forecasting, and monthly variance analysis.
• Monitor occupancy, renewal, delinquency, and collection metrics and recommend action plans.
• Facilitate cash management protocols:
• Accounts receivables: track online payments and process manual payments
• Accounts payable: financial coding, invoice entry in software, and mailing checks
• Budget management: review budgeted activity to ensure timely invoicing
• Manage resident delinquency, including late notices, eviction action filing, rent write-offs, and accounts sent to a third‑party collection agency.
• Manage and track changes in rentable items.
• Facilitate amenity reservations to ensure timely payment collection.
• Analyze financial information, identify trends, and recommend opportunities to improve property performance.

Support team and property operations

• Facilitate daily team meetings using agenda to help with team accountability and meeting goals.
• Support with internal and external audits and compile findings to project lead
• Partner with the maintenance team to monitor work order completion, make‑ready status, and resident satisfaction.
• Coordinate vendor relationships, obtain bids, and track service contract compliance.
• Lead special projects, operational initiatives, and process improvement efforts.
• Ensure compliance with Fair Housing, company policies, and all applicable local, state, and federal regulations.
• Conduct periodic audits of resident files, lease documentation, and account records to ensure compliance and accuracy.
• Support leasing and renewal processes by tracking renewal status, identifying residents who need additional leasing follow‑up, entering proposed rental rates and monthly specials, and providing accurate information for renewal letter preparation.

Provide resident support

• Manage move‑in and move‑out paperwork to ensure proper lease file and deposit account compliance.
• Communicate with residents regarding resident accounts.
• Manage escalated resident concerns and provide resolutions for complex customer service issues.
• Assist in developing and executing resident retention and renewal strategies.
• Coordinate resident events and services.

Competencies:

We Show Up

We do what we say we’re going to do - on time and with purpose

We Own It

We take responsibility and do the job right the first time

Attitude Matters

How we show up matters

Better Every Day

We aspire to be better tomorrow than we are today

We Are Team Players

We succeed together

We Are Fun

We enjoy the work and the people we work with

Benefits:

• Medical, dental, and vision insurance
• Disability and life insurance
• 4 weeks paid time off
• 11 paid holidays and volunteer time off
• 401(k) plus match
• Employee wellness program

Requirements

Minimum Qualifications:

• Bachelor’s degree or three (3) years previous experience in real estate, property management, or other customer service‑related fields
• High energy level, comfortable performing multifaceted projects in conjunction with daily activities.
• Superior interpersonal abilities – ability to get along with diverse personalities and talent.
• Resourceful and well organized
• Demonstrated proficiency in working with computers including word processing, excel, calendar management, software/database
• Experience with affordable housing programs, including LIHTC (Tax Credit), HUD‑subsidized housing, and Housing Choice Voucher (Section 8) programs.

Preferred Qualifications:

• Appfolio experience
• Bilingual (Somali or Spanish preferred)