Queue Coordinator- TS/SCI w/ POLY
Gdit
Public Trust: None
Requisition Type: Regular
Your Impact
Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
Job Description
Customer Service Specialist II
Seize your opportunity to make a personal impact as a Customer Service Specialist I. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.
● Provides support via the telephone and/or Internet to resolve routine issues and respond to customer inquiries
GDIT is looking for a Queue Coordinator who holds TS/SCI (poly preferred or must obtain) for a full time position, located in Annapolis Junction, MD.
Program overview
GDIT is the first point of contact for IT problem resolutions helping to increase user satisfaction, reduce resolution time, and consolidate and standardize remote and in-field customer support at the enterprise level.
Essential job functions
- Takes and processes transactions by telephone, internet, and correspondence from customers and representatives.
- Enters and maintains database records of customer profiles and prepares and maintains status reports.
- Acts as liaison for customers.
- Maintains knowledge of company products and customer service processes. Performs proper vetting of customer requests, to ensure all required information is obtained.
- Routes customer requests to correct department and assigns them to the appropriate technician in a timely manner.
- Provides administrative support to technicians to ensure seamless service for the customer.
Qualifications:
*High School Diploma and 1+ yr related experience
*TS/SCI active clearance (Poly preferred or must obtain)
*Security+CE requirement
*9.1 requirement (ITIL, A+, HDI-CSR, MS 365 cert) or must obtain within 120 days of starting position
* Queue Management/Coordination experience is desired
* Day Shift 10am to 6pm
GDIT IS YOUR PLACE:● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
Work Requirements
Years of Experience
1 + years of related experience
* may vary based on technical training, certification(s), or degree
Certification
CompTIA - Security+ CE - CompTIA - CompTIA
Travel Required
None
Citizenship
U.S. Citizenship Required
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the Queue Coordinator- TS/SCI w/ POLY in Annapolis Junction, MD vacancy
$35.06 - $47.44 per hour
...Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be... ...SPECIALIST WILL MAKE AN IMPACT Provide Web Queue Helpdesk support within Service Level... ...experience Security Clearance Level: TS/SCI w/Poly Required Skills and Abilities: Communication...SuggestedHourly payFull timeTemporary workPart timeImmediate startRemote workWorldwideFlexible hoursShift work$21.25 - $28.75 per hour
...Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret... ...respond to customer inquiries GDIT is looking for a Queue Coordinator who holds TS/SCI (poly preferred or must obtain) for a full time position, located...SuggestedHourly payFull timeTemporary workPart timeWork at officeImmediate startRemote workWorldwideFlexible hoursDay shift$107.74k - $126.5k
...have: Education: bachelor of arts/bachelor of science. Experience: 5+ years of related experience. Security clearance level: TS/SCI w/poly. US citizenship required. Location: Annapolis junction, MD. Shift: Monday - Friday days required. CompTIA security+ certification...SuggestedContract workTemporary workTraineeshipFor subcontractorRemote workAll shiftsMonday to FridayFlexible hoursShift workGeneral Dynamics
Annapolis Junction, MD2 days ago$97.75k - $132.25k
...Regular Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family... ...person and using remote access tools ? Security Clearance Level: TS/SCI w/Poly ? Required Skills and Abilities: Maintains current knowledge...SuggestedTemporary workImmediate startRemote workWorldwideFlexible hoursShift workGeneral Dynamics Information Technology
Annapolis Junction, MD4 days ago$160k - $190k
...Impact: Amentum is seeking a Risk Management Framework (RMF) Coordinator Level 2 for a prime contract that is based out of our... ...(Knowledge, Skills, and Abilities) Clearance Required: ~ TS/SCI Poly Minimum Education: A Bachelor's degree in Business Management...SuggestedHourly payContract workWork at officeLocal areaAmentum
Linthicum Heights, MD1 day ago$107.74k - $143.75k
...Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret... ...SIP detailed traces is a plus. Security Clearance Level: TS/SCI w/Poly Location: On Site US Citizenship Required GDIT IS YOUR PLACE...Full timeTemporary workPart timeWork at officeRemote workWorldwideFlexible hoursGeneral Dynamics
Annapolis Junction, MD2 days ago$146k - $234k
...Technical Project Manager TS/SCI w Poly Job Locations US-MD-Laurel Requisition ID 2026-166582 Position Category Cyber Security Clearance Top Secret/SCI w/Poly Responsibilities Peraton is seeking a Technical Project...Contract workTemporary workLocal areaShift workPeraton
Laurel, MD2 days ago$104k - $166k
...and educating users and other help desks on how the system works. #MDFSP Qualifications Basic Qualifications: Active TS/SCI security clearance with polygraph is required A bachelor’s degree in a technical field is highly desired which will be...Contract workShift workPeraton
Laurel, MD5 days ago$85k - $89.9k
...technology services company in Columbia, Maryland, is looking for a Cabling Support Manager with a TS/SCI polygraph security clearance. The role involves managing projects, coordinating with various stakeholders, and ensuring quality and safety standards. Candidates should...$92.3k - $166.85k
...discussed, or triaged. Strong attention to detail and focus on task completion is critical. ~ Clearance Required: Must have TS/SCI with Polygraph on day one. Preferred Qualifications Program Management Professional (PMP) certification or...Local areaImmediate startFlexible hoursLeidos
Annapolis Junction, MD1 day ago- ...Endpoint manager, and 365 Defender center, coordinating efforts to test and verify solutions for... ...management service center Active TS/SCI clearance; willingness to take a polygraph... ...tracking and resolving incidents via ticket queue Experience with providing hands on PC...Temporary workWork at officeRelocation package
- ...Endpoint manager, and 365 Defender center, coordinating efforts to test and verify solutions for... ...management service center Active TS/SCI clearance; willingness to take a polygraph... ...and resolving incidents via ticket queue Experience with providing hands on PC...Temporary workWork at officeRelocation package
ENS Solutions, LLC
College Park, MD10 days ago - ...certification, with skills in Agile methodologies, resource allocation, and requirements analysis. This role requires US citizenship and an active TS/SCI clearance. Join us to support enterprise infrastructure capabilities for a diverse workforce. #J-18808-Ljbffr MANTECH
- ...scripting/programming. The ideal candidate should have knowledge in application I/O, kernel tuning, and Linux. U.S. Citizenship and TS/SCI clearance are required. This position promises a dynamic work environment in a highly technical team. #J-18808-Ljbffr Synergy ECP
- ...to succeed includes a bachelor's degree in an IT-related field, or 10+ years of relevant IT experience in lieu of a degree; active TS/SCI clearance with polygraph; experience using project management and scheduling tools (e.g., MS Project, Planner, Jira, etc.); familiarity...Contract work
General Dynamics
Annapolis Junction, MD4 days ago $85k - $125k
Lingual Information System Technologies, Inc. is looking for a Program Manager Level 1 in Elkridge, Maryland. The role involves overseeing contract costs, schedules, and performance, ensuring compliance with regulatory requirements, and managing resources. Candidates should...Contract work$220k - $250k
...is looking for a software engineer specializing in software defined radio architectures. This role requires U.S. citizenship with TS/SCI security clearance and offers a competitive salary range of $220,000 - $250,000 annually. Ideal candidates possess extensive experience...- ...monitoring critical systems, identifying issues in real time, coordinating rapid response actions, and ensuring essential IT services remain... ...years of relevant IT experience in lieu of a degree Active TS/SCI clearance with a favorable polygraph Hands-on experience...Night shift
General Dynamics
Annapolis Junction, MD4 days ago - ...Manager to lead projects in advanced research areas, including quantum computing and photonics. The role demands a Bachelor’s degree, TS/SCI clearance, and over 5 years of project management experience. Responsibilities include developing project requirements, monitoring...
- ...working with and updating Confluence Experience managing Agile projects Clearance Requirements: US Citizenship required and an active TS/SCI w/Poly Physical Requirements: Must be able to remain in a stationary position 50% Needs to occasionally move about inside the office to...Contract workFor contractorsWork at office
ManTech
Laurel, MD2 days ago $128.4k - $226.44k
...BO), updates, and execution as coordinated with P&L (PMs & Director) •... ...development, an active Top Secret SCI clearance, MPO Teaming... ...significant matters TS SCI FSP clearance Security... .... Clearance Level: TS/SCI w/Poly Other Important Information...Full timeTemporary workPart timeWork experience placementWork at officeRemote workRelocationFlexible hoursShift work3 days per weekLockheed Martin Corporation
Annapolis Junction, MD13 days ago$88.8k - $124.1k
...the job: BCT LLC is seeking a Logistics Management Specialist to join our team. The ideal candidate must possess an active TS/SCI with POLY and provide expertise in the application and management of integrated logistics activities supporting the installation and...Local areaHome officeBCT LLC
Annapolis Junction, MD4 days ago$135k
...Responsibilities: The SETA coordinator will serve as the central, active facilitator of contractual and programmatic test events by... ...in future testing efforts Required: Active and current TS.SCI w FSP through MD (all candidate will be rejected who do NOT hold...Full timeContract workWork experience placement$150k - $230k
...years of relevant work experience or a High School Degree and 4 years of additional work experience Required Security Clearance: TS/SCI w/Poly Preferred Skills: Background in large software systems, including hardware integration and testing. Hands-on...Work experience placementBestgate Engineering
Annapolis Junction, MD5 days ago$135k - $216k
...Technology Clearance Top Secret/SCI w/Poly Responsibilities Peraton is... ...assurance program, including proposing, coordinating, implementing, and enforcing information... ...flexible schedule Position requires TS/SCI clearance with polygraph Peraton...Full timeContract workWork at officeFlexible hoursShift workPeraton
Annapolis Junction, MD2 days ago$135k - $216k
...Position Category Growth Clearance Top Secret/SCI w/Poly Responsibilities Peraton is seeking a Director of... ...solid leadership qualities and organizational skills in coordinating the sales cycle ~ Deliver outcomes in environments with fast...Contract workShift workPeraton
Annapolis Junction, MD5 days ago$125k - $170k
...minimum of ten years of project management experience, knowledge of federal regulations, and certifications like PMP. The PM will coordinate resources, ensure regulatory compliance, and manage financial reports. A Top Secret Security Clearance with Polygraph is required...$170k - $225k
Lingual Information System Technologies, Inc. is seeking a Program Manager Level 3 in Elkridge, Maryland. The candidate will oversee contract performance, manage resources, and ensure compliance with federal regulations. Responsibilities include financial report management...Contract work$75k - $80k
...Overview Facilities Coordinator - Annapolis Junction, MD (Permanent Full Time, M-F)... ...This position requires a Top-Secret-SCI CI with Poly or Poly eligible for placement at the... ...management • US Citizenship is required • TS-SCI CI W/Polygraph clearance • Customer...Permanent employmentFull timeFor contractorsWork at officeLocal areaMonday to FridayIST Management
Annapolis Junction, MD4 days ago$95.5k - $181.7k
...Electronic Warfare domains. You will help coordinate resources, track progress, facilitate collaboration... ...Top Secret with eligibility to obtain SCI Bachelor's degree in a STEM field with... ...for Government funding Active TS//SCI security clearance What We Offer...Temporary workWork experience placementFor subcontractorRemote workWorldwideRelocation packageFlexible hoursNight shiftRaytheon Technologies
Columbia, MD5 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Queue Coordinator- TS/SCI w/ POLY. Be the first to apply!
Related searches
- yard coordinator Annapolis Junction, MD
- sustainability coordinator Annapolis Junction, MD
- document management coordinator Annapolis Junction, MD
- science coordinator Annapolis Junction, MD
- photography coordinator Annapolis Junction, MD
- fulfillment coordinator Annapolis Junction, MD
- technology coordinator Annapolis Junction, MD
- delivery coordinator Annapolis Junction, MD
- translation coordinator Annapolis Junction, MD
- continuous improvement coordinator Annapolis Junction, MD