Guest Services Coordinator

Guest Services Coordinator

The Post Oak Hotel is seeking a Guest Services Coordinator to join the only Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences. The Guest Services Coordinator will be responsible for monitoring bell desk operations by facilitating guest request to bellman, managing house car calls, dispatching all requests, inputting valet cars in computer system and processing valet payments.

Responsibilities:

• Greet guests and welcome them in a friendly manner
• Account for all valet keys and perform daily audits
• Monitor the property management system and direct personnel as needed
• Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times
• Access all function of computer system according to established procedures and standards
• Set up workstation with necessary supplies; maintain cleanliness throughout shift
• Answer department telephone within three rings, using correct greeting and telephone etiquette according to Forbes and AAA standards
• Adhere to all cashiering procedures

Qualifications:

• Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity.
• 1 year of customer service experience
• Previous cashiering experience.
• Knowledge of computers
• Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities
• Previous hotel experience, luxury or Forbes experience preferred
• Ability to work flexible schedules, including nights, weekends and holidays is required.
• Physical demands: Stand, sit or walk for an extended period of time or for an entire work shift

What we offer you:

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities
• Complimentary parking and colleague meal

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying. Posted Salary Range USD $15.00 - USD $15.00 /Hr. Tipped Position This position does not earn tips