Operations and Sales Admin

Home2 Suites & Tru by Hilton Salt River is seeking a highly organized and detail-oriented Operations & Sales Administrator to support the daily operations, financial reporting, guest experience, and sales administration for our dual-brand Hilton property. This is a great opportunity for a hospitality professional who thrives in a fast-paced environment and enjoys both operational and administrative responsibilities. Full-Time Benefits & Compensation Competitive pay of $50k+ annually, depending on experience Medical, Dental, and Vision Insurance Paid Time Off 401(k) with Company Match Hilton Team Member Travel Discounts Career Growth Opportunities Supportive Team Environment Key Responsibilities Operations & Financial Administration Reconcile folios, house accounts, and operational reports Complete bank deposits, billing, accounts receivable/payable tasks, and chargeback processing Review payroll hours, inventory balances, and housekeeping productivity reports Complete weekly and monthly operational and financial reporting Support daily hotel operations and provide shift coverage as needed Guest Experience & Reputation Management Monitor and respond to guest reviews on Booking.com, Expedia, and other platforms Manage Kipsu guest messaging and response performance Ensure timely resolution of guest assistance cases Sales & Administrative Support Prepare group pickup and production reports Manage group resumes, rooming lists, and planner points Update and maintain account information in Delphi Participate in revenue and e-commerce calls Systems Used Training will be provided for Hilton systems including PEP, Delphi, ProfitSword, LightStay, Kipsu, TimeStar, Converge, and additional reporting platforms. Qualifications Hospitality, hotel operations, or administrative experience preferred Strong organizational and multitasking skills Excellent attention to detail and problem-solving abilities Proficiency with Microsoft Excel and reporting tools Professional communication and ability to handle confidential information Self-motivated with the ability to work independently Why Join Us? At Home2 Suites & Tru by Hilton Salt River, we pride ourselves on delivering outstanding guest experiences while creating a positive and supportive workplace for our team members. Join a growing Hilton property where your contributions directly impact hotel success and guest satisfaction. Apply Today! Start your next hospitality career opportunity with a team that values professionalism, teamwork, and growth. #J-18808-Ljbffr