SAP EWM Consultant

Req ID: 390452

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a SAP EWM Consultant to join our team in Hydrabad, Telangana (IN-TG), India (IN).

Experience Requirements
•    5 -12+ years of SAP EWM support experience.
•    Proven experience in AMS environments supporting global warehouse operations.
•    Experience supporting multi-site factories and distribution centers.
•    Hands-on experience in SAP EWM 9.4 and SAP S/4HANA EWM.
•    Strong exposure to warehouse automation and integration technologies.
•    Experience handling production support, deployments, testing, and RCA activities.
•    Demonstrated experience in SLA-driven support environments.
Key Responsibilities
Application Support & Incident Management
•    Provide L1, L2, and L3 support for SAP EWM apps across multiple warehouse sites.
•    Manage incidents, service requests, problems, and changes through ServiceNow.
•    Analyze, troubleshoot, and resolve production issues within agreed SLA timelines.
•    Support business-critical warehouse operations including: 
o    Inbound processing;  Putaway ; Production staging and receiving
o    Picking and packing ; Outbound shipping ; Inventory management
o    Cycle counting ; Cross-docking ;Loading and yard processes
o    Quality management ; Value Added Services (VAS)

Monitoring & Operational Support
•    Perform proactive application monitoring and resolution of EMS alerts.
•    Monitor interfaces, queues, and background jobs.
•    Reprocess failed queues and integration messages after maintenance windows.
•    Support RF device troubleshooting and warehouse mobility solutions.
•    Coordinate with infrastructure teams during planned maintenance activities.
Change & Release Management
•    Support deployment activities across Dev, QA, RT, and Production environments.
•    Participate in release planning, deployment validation, and post-release support.
•    Execute regression testing for projects, enhancements, bug fixes, and patches.
•    Perform liberation testing after release deployment windows.
•    Ensure successful change implementation with zero rollback incidents.
Integration Support
•    Support and monitor integrations between SAP EWM and:  SAP ECC/S4 systems; 
•    SAP OTM ; Traceability Cockpit ; PLC systems ; ASRS systems ;AGVs ; TGW automation solutions ; External third-party logistics applications
Problem Management & Continuous Improvement
•    Conduct root cause analysis (RCA) for recurring incidents.
•    Maintain Known Error Database (KEDB) and knowledge articles.
•    Drive incident reduction initiatives and service improvement opportunities.
•    Participate in proactive monitoring and AI-enabled service management initiatives.
Documentation & Compliance
•    Create and maintain:  FS, TS , SOPs , Test cases , evidences , RCA & KBA . 
•    Support audit, compliance, and access management activities.
•    Ensure documentation remains current and aligned with operational procedures.
Governance & Stakeholder Management
•    Participate in daily operational reviews and status meetings.
•    Provide weekly service status updates. 
•    Support Monthly Service Reviews (MSR), QBR’s and Audit activities.
•    Engage effectively with both business and technical stakeholders.
Required Technical Skills
SAP Skills
•    SAP EWM 9.4
•    SAP S/4HANA EWM 2023
•    Warehouse Process Management
•    RF Framework
•    Inventory Management
•    Yard Management
•    Quality Management
•    Wave Management
•    Labor and Resource Management
Integration Knowledge
•    SAP Integration technologies ; SAP OTM integration ; Warehouse automation systems ;PLC integrations ; ASRS integrations ; AGV integrations ;Traceability solutions ; Third-party warehouse systems
Technical Skills
•    Debugging and troubleshooting ; Queue monitoring and reprocessing ;SQL ; MOCA ; Interface monitoring ; Change and Release Management ; RCA
Required Competencies
•    Strong analytical and troubleshooting skills
•    Ownership mindset and accountability
•    Ability to perform under a 24x7 support model
•    Excellent verbal and written communication skills
•    Strong stakeholder management capabilities
•    Ability to ask the right business and technical questions
•    Proactive service management approach
•    Continuous improvement mindset
•    Ability to work in global, cross-functional teams
Certifications (Preferred)
•    SAP Certified Application Associate – Extended Warehouse Management (EWM)
•    SAP S/4HANA EWM Certification"

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, 

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