Representative - Customer Service

Santa Fe Springs, CA, United States (Hybrid) Job Info Job Identification 32562 Job Category Sales Support Posting Date 07/15/2026, 02:43 PM Apply Before 07/24/2026, 02:43 PM Job Schedule Full time Job Description As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed. Responsibilities Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints. Process payments for cash account customers. Research and resolve customer problems, acting as the customer liaison between other departments when necessary. Back-up support to sales counter with walk in and telephone inquiries. Qualifications High School Degree or Equivalent required 2-4 years of relevant experience Solid interpersonal skills that allow one to work effectively in a diverse working environment Able to effectively communicate both verbally and in writing Able to work well under pressure Strong attention to detail Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times Computer literate, including effective working skills of MS Word, Excel, and e-mail Compensation Compensation Details $24.73 - $30.91 Per Hour This amount is a reasonable estimate and may vary based on geographic location, relevant education, experience, qualifications, and other factors. For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan. About the Team Wesco is a leading provider of business-to-business distribution, logistics services and supply chain solutions. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. The company promotes a culture grounded in teamwork and respect, with a workforce of 20,000+ people worldwide. Wesco is an Equal Opportunity Employer. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only. #J-18808-Ljbffr