Guest Services Supervisor
Full-time
Bowland, HeadPinz & FastTrax
Guest Services Supervisor
HeadPinz is looking for a dependable and energetic Guest Services Supervisor to help lead our front-of-house team and create a great experience for every guest.
This position is ideal for someone who enjoys working with people, leading a team, and staying active in a fast-paced entertainment environment. The Guest Services Supervisor works closely with the management team to support daily operations, assist guests, and keep the Guest Services team running smoothly.
What You'll Do
- Lead and support Guest Services team members during assigned shifts.
- Provide friendly, professional service to guests.
- Assist with bowling reservations, purchases, check-in, and general guest questions.
- Help resolve guest concerns and provide appropriate solutions.
- Assist with training and coaching team members.
- Help manage guest flow and wait times during busy periods.
- Ensure Guest Services areas are clean, organized, stocked, and guest-ready.
- Follow and enforce company cash handling and POS procedures.
- Assist with opening and closing Guest Services areas.
- Communicate guest, employee, and operational concerns to management.
- Support parties, group events, leagues, and other facility operations as needed.
What We're Looking For
- Previous guest service, hospitality, retail, restaurant, or entertainment experience preferred.
- Previous leadership or supervisory experience preferred.
- Strong communication and customer service skills.
- Dependable, organized, and able to work well in a fast-paced environment.
- Comfortable handling guest concerns and making decisions.
- Ability to work nights, weekends, and holidays as required.
- Ability to stand and walk for extended periods.
If you enjoy leading a team, helping guests, and working in a fun, fast-paced entertainment environment, we'd love to hear from you.
Vacancy posted 2 days ago
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