Client Account Executive

Company description

A division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people.

Our model to transform every brand experience will help clients navigate, develop, and activate commerce in a way that will provide them with a future-proof model for modern marketing. With our unique expertise in consumer engagement, CRM, and commerce, Publicis Digital Experience powers brands and empowers people in a new era of creativity. An ever-changing landscape and the need for fluid thinking is just part of our problem-solving nature. Which means we're untethered from any specific medium or method-we go where ideas will work best.

We are an expanding network with more than 5,000 employees, with agency brands throughout our global offices. Publicis Digital Experience brands include Razorfish, Digitas, Arc Worldwide, Saatchi Saatchi X, Plowshare, 3Share, and the Publicis Commerce Exchange.


Overview

The Client Account Executive (AE) will be one of the primary day-to-day contacts for our client, as well as internal teams supporting various direct marketing programs. The AE will support the Account Supervisor and Account Director in leading the management and implementation of client programs and initiatives while ensuring timely and flawless program execution. Epsilon services supported include strategy, analytics,data, creative, email, digital and print production.


Responsibilities

A successful candidate will:

• Participate in the development of strategic direct marketing plans/programs to meet client business objectives.
• Establish strong working relationships with clients and various internal and external partners as needed to support programs.
• Oversee implementation of all projects ensuring accurate, efficient and timely execution.
• Ensure that all client requests are handled in a timely manner.
• Develop an in-depth knowledge of the client's business and product lines to establish credibility with client.
• Monitor competitive activities and provide recommendations to client based on opportunities identified.
• Prepare thought-provoking Creative Briefs, lead the creative team in the development and execution of creative concepts, and provide insightful/relevant feedback.
• Manage client and internal approval processes.
• Supervise production activities to ensure accuracy and quality of printed materials. Review all print production proofs and provide mail sign-offs.
• Work with the internal proofreader to ensure accuracy of creative, copy, brand guidelines, client-specifics, product specifics, and legalese.
• Oversee email development related to a campaign, from creative through list management through programming and deployment (working with clients and internal team members).
• Manage all project timelines and project estimating, billing and invoicing on a timely basis as outlined in client agreement.
• Work with internal Analytics team
• Assist in training client and internal partners on client Retailer programs and services.
• Assist the Outside Sales Managers in growing our core business within our existing client base.
• Ensure optimal client feedback to Account Leaders, Sales Management or other departments with regard to: project requirements, enhancements, and success.
• Identify opportunities to increase the efficiency and profitability of internal agency processes and client programs.

In addition to the above, the Client AE is expected to:

• Provide timely, clear communications both written and verbally to internal and client teams.
• Assist in developing and managing client relationship.
• Propose and promote improvements to client's program and processes.
• Help resolve program issues in a timely manner, and work closely with client to prevent future issues.
• Work well under pressure in a fast-paced environment.
• Be extremely organized and detail-oriented with the ability to multi-task and a passion for exceeding client expectations
• Possess the desire to grow professionally within the Epsilon/agency organization.
• Have a proven record for being a self-starter, proactive and requiring minimal direct supervision.

Qualifications

Requirements:

• College Degree Preferred
• Minimum 3-5 years' experience in marketing services with an emphasis on digital marketing, email and direct mail
• Excellent written and verbal communication skills
• MS Office expertise (Excel, Word, PPT, etc.)
• Work well under pressure in a fast-paced environment
• Be extremely organized and detail-oriented with the ability to effectively multi-task and a passion for exceeding client expectations
• Demonstrates eagerness to learn and grow in career
• Automotive experience a strong plus

Additional information

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• 'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

We also offer medical and voluntary benefits to our freelancers and temporary employees. Voluntary benefit options include supplemental medical insurance, transportation, and parking benefits, legal benefits, pet insurance, and auto and home insurance.

You must be actively employed for 90 consecutive calendar days in order to be eligible for Publicis medical and voluntary benefits. You will also be eligible to participate in the Publicis 401(k) Plan after you complete 1,000 work hours in a consecutive 12-month period.

Publicis Digital Experience is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact View email address on click.appcast.io. All your information will be kept confidential according to EEO guidelines.

Compensation Range: $50,065 - $66,360 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 03/11/2026.

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Compensation Range: USD $50,065.00 - USD $66,360.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 3/16/2026.