Delivery and Installation Technician

Job Description

Job Description

Benefits:

• Career Advancement
• Competitive Pay
• Flexible schedule
• Company parties
• Competitive salary
• Paid time off
• Training & development

Job description:

Heartland Appliance & Repair - Delivery & Installation Technician

Heartland Delivery & Installation Technician is responsible for

Relationship Development - You are the final contact with a Heartland customer. Their experience with you will be their final impression of Heartland and may determine whether or this customer returns and becomes a lifelong Heartland customer. You are boots on the ground for maintaining positive relationships with our customers.

Delivery and Installation Making sure the appliances, of all types and brands, are in good physical condition and working order and prepared to serve the needs of our customers.

Duties/Responsibilities:

• Shares exceptional customer service best practices with all customers while also modeling the values of Heartland Hardware, Appliance, and Repair.
• Prepare appliances for loading and unloading.
• Work in a team setting delivering and installing appliances.
• Helping maintain a clean and organized warehouse.
• Operate company van safely and respectfully. Update General Manager for service or repairs.
• Interact and communicate with customers and fellow Heartland employees clearly and respectfully.
• Track daily/weekly jobs for payroll purposes.
• Comply with all Heartland policies, procedures, and practices.
• Performs tasks and assignments requested by the General Manager and ownership.
• Any additional duties, as assigned...

Skills Required:

• Ability to communicate clearly and effectively with staff and customers in any situation.
• Ability to handle stressful situations (and people) in a courteous, patient, and kind manner.
• Attitude of positivity and ability to respond calmly under pressure.
• Ability to multitask and has strong attention to detail when performing tasks.
• Flexibility with different working schedules and tasks performed.
• Displays commitment when performing tasks.
• Self-Starter, organized, detail oriented, and effective problem solving will be required to excel.
• High work ethic and integrity, trustworthy, and can work efficiently and effectively when unsupervised.
• Sales Aptitude.
• You are not a Sales Associate but when talking to customers during a delivery/install, the ability to communicate and explain the features of their new appliance effectively and efficiently helps if you have a calm, kind, respectful demeaner.
• Ability to learn and grow.
• The industry is constantly changing - monthly webinars and in-person training as needed.

Requirements:

• High School Diploma or equivalent preferred
• Ability to regularly lift 100+ lbs.
• Ability to respond appropriately under pressure.
• Make a professional impression using effective verbal and written communication. Exude confidence and comfort in interacting with all associates.
• Valid Drivers License and clean driving record.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Company truck
• Dental insurance
• Flexible schedule
• Fuel card
• Health insurance
• Paid time off
• Paid training
• Referral program
• Vision insurance

Shift:

• Day shift

Work Days:

• Monday to Friday

Ability to Relocate:

• Brandon, SD: Relocate before starting work (Required)

Work Location: In person