Field Service Technician Lead

Field Service Lead

The Field Service Lead serves as the primary customer-facing technical leader responsible for leading field technicians during installation, commissioning, maintenance, troubleshooting, and repair of industrial heat transfer equipment. This role provides on-site leadership, ensures safe execution of work, coordinates with customers and internal departments, and delivers exceptional service while maintaining Kelvion quality standards.

Essential Duties and Responsibilities

• Lead field technicians during installations, commissioning, inspections, maintenance, troubleshooting, and repairs.
• Serve as the primary customer contact on-site and provide professional project updates.
• Lead daily safety meetings and ensure compliance with OSHA, customer, and company safety requirements.
• Troubleshoot electrical, mechanical, hydraulic, and control system issues.
• Read and interpret electrical schematics, mechanical drawings, P&IDs, and service documentation.
• Inspect, diagnose, repair, and commission air fin coolers, plate heat exchangers, shell & tube heat exchangers, and related equipment.
• Coordinate activities with Engineering, Project Management, Manufacturing, and Quality.
• Complete detailed digital service reports and recommend corrective actions.
• Train and mentor technicians while maintaining high workmanship standards.
• Travel approximately 80% or more as business requires.

Leadership Responsibilities

• Assign daily work and coordinate field crews.
• Coach technicians and provide technical guidance.
• Promote quality, safety, and continuous improvement.
• Escalate customer concerns and resolve issues professionally.

Required Knowledge, Skills & Abilities

• Excellent verbal and written communication.
• Professional customer-facing presence.
• Conflict resolution and expectation management.
• Read electrical schematics.
• Troubleshoot motors, VFDs, sensors, controls.
• Use multimeters, megohmmeters, clamp meters.
• LOTO and electrical safety.
• Repair pumps, motors, bearings, gearboxes, couplings.
• Perform alignments and mechanical inspections.
• Preferred experience with AFCs, plate and shell & tube heat exchangers.
• Commissioning, troubleshooting and performance evaluation.
• Microsoft Office.
• Valid driver's license.
• Ability to obtain Passport and TWIC.

Education and Experience (required levels)

• Associate degree in a technical discipline or equivalent experience.
• Minimum 5 years industrial field service experience with at least 2 years leading crews preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms and climb or balance. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is frequently exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; outside weather conditions and vibration. The employee is occasionally exposed to toxic or caustic chemicals; extreme cold; extreme heat; risk of electrical shock and risk of radiation. The noise level in the work environment is usually loud.