Sales and Front Desk Associate

Job Description

Job Description

Benefits:

• Dental insurance
• Free uniforms
• Health insurance
• Training & development
• Vision insurance

Now Hiring — Seattle Metro's Newest Scenter

Sales & Front Desk Associate

Full-Time & Part-Time — Hourly + Tips + Sales Bonuses

Scenthound isn’t your average dog grooming shop. We’re a national brand on a mission to make routine wellness care — not just haircuts — a normal part of every dog’s life. Our membership model keeps dogs on a consistent schedule built around S.C.E.N.T. — Skin, Coat, Ears, Nails, and Teeth — the five essentials of dog hygiene. It’s a simple idea that’s reshaping an entire industry, one healthier, happier dog at a time.

We’re also one of the fastest-growing, most-recognized brands in pet care. Scenthound has landed on Entrepreneur’s Franchise 500® list, was named to Franchise Business Review’s Top Franchises for the third year running, took home a Stevie® Award for Fastest-Growing Company, and has been recognized among Inc. Magazine’s fastest-growing private companies in America. In short: this is a brand built by people who know how to build something great — and win awards doing it.

Ground Floor Opportunity: 11 Locations Coming to Seattle

This Scenter is location #1 of 11 planned across the Seattle Metro area over the next several years. Join us now and you’re not just taking a job — you’re getting in early on a growing local company, with a real, defined path to move up as we open new locations near you. Team members who show up, learn fast, and live our values are the same people we’ll be tapping to lead Scenters, train new hires, and grow into management as the Seattle footprint expands.

Our North Star & Values
NORTH STAR

We enrich the connection between people and their dogs.

VALUES

Dog First.  One Pack.  Bring Love.  Seek Growth.  Make A Difference.

About the Position The Sales & Front Desk Associate is the face of the Scenter — the first hello every dog parent gets, and a key driver of our membership growth. This role blends sales, customer service, and a genuine passion for dog health and wellness. This position requires:

•     Sales experience and confidence (membership sales experience highly valued)

•     Customer service experience (retail or restaurant)

•      Computer/technology proficiency

•     A passion for dogs and dog health & wellness

•     Reliable transportation

•     Willingness to work in a smoke-free environment

Who We’re Looking For We’re searching for a goal-oriented team member with a passion for sales and customer service. A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover. We’re looking for someone motivated to advance their career through our training path to Scenthound Manager — and, as we grow to 11 locations across Seattle, into leadership roles at new Scenters.

Tasks •     Drive membership sales through health and wellness education

•     Drive key performance indicators — average ticket price and rebook ratio — through memberships, service add-ons, and retail sales

•     Develop membership leads and follow up with potential members

•     Answer phone calls, schedule customer appointments, manage customer profiles and records

•     Manage the cash drawer — responsible for daily cash handling

•     Manage customer expectations, resolve customer concerns, and retain memberships

•     Adhere to Scenthound sanitary and cleaning practices — keep the reception area clean and presentable

•     Perform other tasks and duties as assigned by the Scenter Manager

Skills & Abilities •     Confidence selling services and products

•     Ability to connect with customers — both canine and human — and provide outstanding service

•     Ability to learn our products and services, and educate dog parents on our values and culture

•     Effective communication with team members and dog parents, in person and on the phone

•     Independent problem-solving, guided by Scenthound values and culture

•     Attention to detail

•     Time-management; efficient appointment scheduling

•     Accountability; hold oneself and others to Scenthound standards

Benefits •     Direct career growth path to Management positions (Assistant Manager, Manager) and beyond

•     Competitive hourly base pay, plus tips and sales bonuses

•     Medical, dental, and vision insurance

•     Merit-based pay increases

•     Paid vacation

•     Ground-floor career growth as we open 10 more Seattle Metro locations

ScentSeattle — Location 1 of 11 Planned  |  Equal Opportunity Employer