General Manager

About the Role The General Manager position plays an integral role in contributing to the success of our company-owned restaurants through positive Guest experiences, food safety, product quality, and overall restaurant excellence. Additionally, the GM provides overall leadership through building a team of unmatched talent to deliver excellent product quality and industry-breaking Guest service in every interaction; every shift. The GM leads by example in maximizing profitability and business growth through the use of the brand standards and operations excellence tools to ensure business results are achieved. Responsibilities Demonstrates leadership skills that positively reinforce the Blaze Pizza culture, communicate clearly with the collaborative mindset to resolve conflict, problem-solve, and influence behavior Recruits and equips employees to deliver great Guest interactions and delivers consistent product quality Leads performance conversations and uses coaching practices to develop Managers and Team Members Builds a healthy performance management bench of capable Managers and Team Members Ensures local health and safety codes, and company safety and security policies are met Controls day-to-day operations (scheduling labor, ordering food and supplies, etc.) to successfully support a $1.5mm – $2.5mm restaurant Ensures safe restaurant environment conditions are met which puts Guest safety as a priority Monitors restaurant Speed with Service (SWS) and OLO performance to meet performance targets Serves as a role model in resolving Guest feedback and works to exceed Guest service standards Determine root causes of Guest dissatisfaction and coaches team with feedback and resolution techniques Analyzes sales, labor, inventory and other resources on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets Ensures that facilities and equipment, including maintenance and property are maintained to Blaze Pizza standards; coordinates facility upgrades or equipment replacement with corporate office Controls P&L by following cash/security procedures, maintaining inventory, managing labor, reviewing financial statements/reports, and taking action Reviews and prioritizes store capital expenditure requests Qualifications Positive and energetic self-starter, with a passion for leadership Basic business math and accounting skills Strong analytical, decision-making skills 3-5 years of restaurant operations management experience in the Quick Service, Casual Dining including responsibility for Profit & Loss Proven skills in employee and guest satisfaction and financial performance Basic computer literacy and data analytics knowledge Demonstrated track record in the manager selection, coaching, and development Good oral/written communication skills with exceptional team-building experience High School diploma; college degree (a plus) Compensation & Benefits Competitive Pay, Bonuses, and Profit Sharing Health, Dental, and Vision Insurance 401K with matching Company Paid Life Insurance STD & LTD Insurance Vacation Flexible Work Schedule An opportunity for development, both professionally and personally #J-18808-Ljbffr