Forward Deployed Engineer

Our Mission JustPaid is a startup on a mission to modernize the financial infrastructure that powers how companies sell to other companies. We are building the financial operating system for the next generation of businesses. Founders, executives, startups, and finance teams are drowning in time-sucking financial work: messy sales contracts, fragmented billing models, unpredictable cash flow, and outdated, expensive tools that slow everything down. The financial stack today is broken. We are not building another dashboard or another shallow app. We are building real infrastructure that sits at the core of how modern companies make and collect money. Watch a 2-minute video on what we're building Role Summary This is not a traditional sales role and not a ticket-only support role. It is a high-ownership execution role tied directly to customer success. You Will Implement customers end-to-end Own customer onboarding and data imports Communicate with customers constantly Turn real customer needs into shipped product What You'll Do Customer Communication & Support Act as the primary technical point of contact for customers Communicate with customers daily via Slack, email, and video calls Own customer issues from report → diagnosis → resolution → follow-up Provide hands‑on support engineering for production issues and edge cases Clearly explain issues, timelines, and tradeoffs in strong, professional English Forward‑Deployed & Implementation Work Lead customer implementations end-to-end Import and configure all customer data Translate customer requests into clear technical requirements Partner with sales during technical discovery and scoping Be accountable for customers going live successfully Engineering & Product Work Work day-to-day with core engineers Build customer importing tools used daily by finance teams and founders Work across the stack and touch real production systems Contribute directly to the codebase where appropriate Feed customer feedback back into product and technical direction Compensation Structure Fixed base salary (stable, predictable) Implementation success fee paid per successful customer go-live Success Fee Is Triggered When Customer is live in production Implementation meets agreed success criteria Incentives are aligned with shipping, quality, and customer outcomes, not demos or quotas. Working Hours & Environment Working Hours: Central Time (CT) business hours required Must be available during CT time to support customers Fully remote role Required for real-time collaboration with customers, engineers, and founders Occasional off-hours work may be required for go-lives or escalations Remote does not mean asynchronous-only – live collaboration matters What We're Looking For Technical Full‑stack engineer, developer, or hacker Strong software engineering fundamentals Comfortable working with APIs, integrations, and production systems Able to debug real customer problems and ship fixes Writes clean, maintainable code Communication Excellent spoken and written English is required Comfortable leading customer calls independently Clear, calm, and trustworthy communicator Respects users and explains complexity without condescension Mindset Ownership mentality and high agency Comfortable with ambiguity and fast iteration Loves learning, building, and making decisions Titles matter less than impact here What We Value Strong fundamentals and curiosity High ownership and accountability Comfort with ambiguity Clear communication Respect for users and craft You do not need to check every box. If you are smart, driven, and excited about building something that actually matters, we want to hear from you. #J-18808-Ljbffr