Morning Guest Service Associate

Job Description

Job Description

Job Description: Team Member

STATEMENT OF PURPOSE

Utilizing knowledge of positional skills, customer service and courtesy, health and safety regulations and all Cafe Express food safety, safety and security and employee policies and procedures; the crew member is responsible for providing quality products and service in a clean and safe environment to each and every customer.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL FUNCTIONS

The essential functions of the various crew member service positions within the restaurant are attached. In most cases, it is desirable for a crew member to be cross-trained in all the service positions.
Each position does not exist in every restaurant and sales volume dictates which positions will be used and for how long on each shift. Immediately before and after peak volume periods and during all "slow periods," it is customary for crew members to rotate into the other service positions that do not compromise food safety. This process simply means that during certain periods, a crew member may work several positions within a short period of time while adhering to food safety standards.
Delivering quality food within specific service time goals is fundamental to the nature of Cafe Express business. Each employee must be able to execute his / her position with a speed sufficient to contribute to the overall goals and objectives of the company.

OTHER REQUIREMENTS

DEPENDABILITY

As a member of a team, it is necessary that all crew members arrive at work on time for their scheduled shifts. Absences must be held to a minimum and all "call-off" procedures must be strictly followed.

CUSTOMER RELATIONS

All crew members must understand and demonstrate good "people skills" in dealing with customers. Prompt, friendly, courteous service, delivered with a pleasant attitude is essential and must be delivered to every customer.

COOPERATION / TEAMWORK

All crew members must have a "teamwork" attitude and be able to contribute to the efficient operation of the shift. Positive working relationships among the entire restaurant team are a must.

PERSONAL APPEARANCE

Each crew member is expected to present a neat, well-groomed appearance at all times. This includes strict adherence to the dress code policy.

ENVIRONMENTAL CONDITIONS

The fast pace within our restaurants and the need to meet requests from the public, requires all crew members to be able to handle stressful situations while maintaining a calm, pleasant attitude and efficient working pace.

EMPLOYMENT STANDARDS

AGE REQUIREMENT

All employees must be at least 16 years of age and possess all documents and permits required by state and federal law. Legal requirements and company policy forbid any 16 or 17 year old employee to serve or otherwise handle liquor or assist in doing so. It is the responsibility of each minor employee as well as the Manager on Duty to ensure compliance. All cashiers age 18 or over must obtain a TABC certification within the first 30 days of hire.

EDUCATION / EXPERIENCE

Previous restaurant experience is helpful but not required; or an equivalent combination of education and experience.

OTHER

All positions require long periods of standing without a break. Lifting up to 50 lbs. and reaching a height of 8 feet may be required. Assisting Kitchen or Bus / Dish Staff as needed or assigned may be required.

POSITIONAL ACCOUNTABILITIES

GREETER

• Know all menu items both visually and verbally, including cost and features of items
• Effectively communicate with customers, team members and management
• Able to direct food from kitchen to customers in a timely manner
• Ensures that all portion sizes and quality standards are met
• Maintain a clean, sanitized and organized work area
• Operate the Micros computerized register system
• Prepare to go orders
• Set up and break down work station within the specified time frames
• Other tasks and duties as assigned

CASHIER

• Know all menu items both visually and verbally, including cost and features of items
• Effectively communicate with customers, team members and management
• Greet the customer, take their order and key it into the register
• Complete the transaction with the customer accurately
• Adhere to cash handling policies and procedures
• Bank on and off the register within the specified time frames
• Maintain a clean, sanitized and organized work area
• Prepare to go orders
• Other tasks and duties as assigned

BARISTA

• Know all menu items both visually and verbally, including cost and features of items
• Effectively communicate with customers, team members and management
• Greet the customer, take their order and key it into the register
• Adhere to cash handling policies and procedures
• Able to direct food from kitchen to customers in a timely manner
• Ensures that all portion sizes and quality standards are met
• Prepare basic drink mixes as needed for daily use
• Serve alcoholic beverages responsibly and within legal guidelines
• Prepare to go orders
• Maintain a clean and organized work area
• Set up and break down work station within the specified time frames
• Bank on and off the register within the specified time frames
• Maintain all required alcohol-related certifications and permits required by state law
• Other tasks and duties as assigned

EXPEDITOR

• Set up and break down work station within the specified time frames
• Know all menu items both visually and verbally, must be able to make quality checks
• Effectively communicate with team members and management
• Able to direct food from kitchen to customers in a timely manner
• Ensures that all portion sizes and quality standards are met
• Practice safe food handling and work habits
• Prepare and / or assists with To-Go orders
• Maintain a clean, sanitized and organized work area

GRILL

• Set up and break down work station within the specified time frames
• Effectively communicate with team members and management
• Cook meat and poultry to specified temperatures
• Ensure all cooked products maintain proper quality and portion standards
• Complete job tasks in a timely manner per company guidelines
• Practice safe food handling and work habits
• Maintain a clean, sanitized and organized work area

LINE

• Set up and break down work station within the specified time frames
• Effectively communicate with team members and management
• Practice safe food handling and work habits
• Complies with all portion sizes and quality standards
• Complete job tasks in a timely manner per company guidelines
• Maintain a clean, sanitized and organized work area

PREP

• Set up and break down work station within the specified time frames
• Effectively communicate with team members and management
• Prepare food products needed for daily use
• Complies with all portion sizes and quality standards
• Practice safe food handling and work habits
• Complete job tasks in a timely manner per company guidelines
• Maintain a clean, sanitized and organized work area