Store Manager - Chicago

Store Manager

Polène boutiques immerse clients in our unique universe, attracting a high-end, international clientele. By applying for this role, you'll begin a journey defined by your passion for luxury leather goods, operational excellence, and commitment to exceptional service.

As Store Manager, you will play a key role in launching and leading our new Chicago boutique. This position requires an experienced luxury retail leader who can build, develop, and inspire a high-performing team while ensuring the successful opening and long-term performance of the store.

Key Responsibilities

Business Development

• Drive sales performance and implement action plans to achieve business objectives.
• Represent Polène's excellence and serve as a brand ambassador in-store.
• Deliver and maintain an exceptional customer experience.
• Identify local market opportunities to attract and retain new customers.
• Champion clienteling initiatives and premium CRM best practices.
• Analyze KPIs and business performance to proactively drive results.

Store Management

• Collaborate closely with headquarters teams to ensure operational excellence and brand consistency.
• Oversee inventory management in partnership with the stock team and Procurement Officer.
• Ensure seamless execution of operational processes, including repairs, warranties, returns, and exchanges.
• Maintain visual merchandising standards and luxury service expectations.
• Lead all aspects of store opening preparation, execution, and post-opening stabilization.

Team Management

• Foster a collaborative, positive, and high-performing work environment that embodies the DNA of Maison Polène.
• Partner with the Retail Excellence and Training Manager to identify and address development opportunities.
• Optimize staffing, scheduling, and workforce planning.
• Lead recruitment, onboarding, and training of new team members.
• Inspire, coach, and motivate employees through daily briefings, performance discussions, and ongoing development.
• Build a culture of accountability, engagement, and exceptional client service.

What We're Looking For

• Minimum 5 years of Store Manager experience within a luxury retail environment.
• Proven experience leading high-performing teams and driving business results.
• Strong leadership skills with the ability to inspire, coach, and develop talent.
• Experience opening new stores is highly preferred.
• Demonstrated strengths in business development, performance management, and operational excellence.
• Strong clienteling and relationship-building capabilities.
• Fluent in English; additional language skills are a plus.
• Proficiency in Microsoft Office and Google Workspace.

Compensation & Benefits

• Competitive annual salary range of $90,000 - $100,000, plus bonus incentive.
• Monthly ICHRA medical stipend, allowing employees to choose the plan that works best for them.
• Dental and vision insurance with employer contributions.
• 401(k) plan.
• Monthly and quarterly performance bonuses.
• Paid Time Off, including vacation and sick time.
• Employee discount on our full range of leather goods and jewelry.
• Complimentary ClassPass membership to support employee wellness, fitness, and work-life balance.
• Commuter benefits for transit (pre-tax, where applicable).
• Opportunities for growth within our expanding U.S. retail network.
• A supportive, inclusive culture rooted in craftsmanship, creativity, and teamwork.

If you're passionate about luxury retail, team leadership, and building something from the ground up, we invite you to join us as we launch Polène's Chicago boutique on Oak Street this winter.

Polène is an equal opportunity employer. We are committed to fostering an inclusive, respectful workplace and do not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, or any other protected characteristic as defined by law.