Senior UI/UX Designer

Senior UI/UX Designer

Job Description: 7+ years |

Budget 2 LPM

We are looking for a Senior UI/UX Designer to support our State Government digital transformation programs built on Salesforce platform. The candidate will be responsible for analyzing user requirements, designing intuitive digital experiences, conducting UX workshops, and validating designs through usability testing. The role involves working closely with business stakeholders, architects, and development teams to deliver citizen-centric, scalable, and accessible solutions using Salesforce.

The ideal candidate should be highly experienced in modern UX/UI design practices using tools such as Figma for design and prototyping, Miro for workshops and journey mapping, and usability testing tools such as Maze or UserTesting for validating user experience. The candidate should also have hands-on experience working in Agile delivery environments using Jira for task tracking and Confluence for documentation and design specifications.

Responsibilities:

Be enthusiastic, professional, and confident while maintaining a strong focus on user experience and citizen impact.
Work closely with government stakeholders to understand business processes, pain points, and user needs.
Lead end-to-end UX/UI design activities including wireframes, prototypes, and high-fidelity designs using Figma.
Facilitate UX workshops, journey mapping, and design thinking sessions using Miro.
Conduct usability testing sessions with real users and iterate designs based on feedback using tools like Maze / UserTesting / Hotjar.
Translate complex government workflows into simple, intuitive, and accessible digital experiences.
Collaborate with Salesforce developers and architects to ensure design feasibility within Salesforce platform constraints.
Ensure design consistency through design systems, components, and reusable patterns in Figma.
Work in Agile environments using Jira for sprint planning, tracking, and delivery execution.
Use Confluence to document UX flows, design decisions, and functional specifications.
Present design solutions and user flows to stakeholders and incorporate feedback effectively.
Ensure compliance with accessibility standards such as WCAG 2.1 for government applications.

Qualification:

Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or equivalent.
7+ years of experience in UI/UX design for enterprise applications.
Strong hands-on experience in designing Salesforce-based applications (Salesforce Lightning experience preferred).
Expert-level proficiency in modern UX/UI tools such as Figma (mandatory).
Experience using collaboration and workshop tools like Miro.
Strong experience working in Agile environments using Jira and Confluence.
Experience conducting usability testing using tools such as Maze, UserTesting, Hotjar, or similar platforms.
Strong experience in UX research, journey mapping, persona creation, and service design.
Experience working in Agile/Scrum environments.
Government or public sector project experience is highly preferred.
Strong communication, facilitation, and stakeholder management skills.
Ability to work in complex, multi-stakeholder environments.

Preferred Skills:

Experience in State Government or Public Sector digital transformation programs.
Experience with Salesforce Public Sector Solutions and large-scale enterprise CRM implementations.
Experience in service design and end-to-end citizen journey mapping.
Exposure to design systems at scale and component-based UI architecture.
Experience working with distributed Agile teams across multiple stakeholders.
Familiarity with accessibility audits and compliance (WCAG 2.1 / Section 508).
Experience working in fast-paced consulting or professional services environments.

Soft Skills:

Strong facilitation and stakeholder engagement skills.
Excellent communication and storytelling abilities for presenting design rationale.
Strong analytical thinking with ability to simplify complex systems.
High attention to detail and structured thinking approach.
Strong collaboration mindset with cross-functional teams (business, tech, and government stakeholders).
Ability to manage ambiguity and work in complex, multi-layered environments.
Proactive attitude with strong ownership and accountability.

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