Customer Service Representative - Patient Registration

Location Lifepoint Swain Community Hospital Shift Hours Flexible Availability Monday through Friday, including 4 p.m.–11 p.m. Weekend availability required 7 a.m.–7 p.m. About R1 R1 is a leading provider of technology‑driven solutions that transform patient experience and financial performance for hospitals, health systems, and medical groups. The company combines global expertise in revenue cycle management with an advanced technology platform, including analytics, AI, automation, and workflow orchestration. Job Summary You will serve as a Patient Registration/Access Associate, supporting patients in checking into the hospital. You will be the primary point of contact during registration, collecting information accurately, answering questions, and providing compassionate support to ease patients’ fears and concerns. Responsibilities Work on computers and answer phones in a busy environment, intaking patient information promptly and accurately. Input data into multiple systems while coordinating physician and nurse check‑ins. Interact with patients who may be ill or anxious, listening carefully and building rapport. Adapt quickly to emergent clinical interruptions and maintain high throughput. Collaborate with a supportive team dedicated to career development. Requirements High School Diploma or GED. Excellent customer service experience. Spanish bilingual preferred. Vaccinations up to date, successful drug test, and background check required. Compensation Base pay range: $14.50 – $18.99 per hour for this US‑based position. Pay is determined by role, level, location, job‑related skills, experience, and training. Benefits Competitive benefits package, opportunities for professional growth, and a workplace that values community service and employee well‑being. EEO Statement R1 RCM Inc. (“the Company”) is dedicated to equal employment opportunity. Employment practices, inclusive of recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination, do not discriminate based on age, color, national origin, citizenship status, disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity, genetic information, marital status, public assistance, or veteran status. The Company also provides a harassment‑free workplace. Disability Accommodation If you have a disability and need a reasonable accommodation during the application process, contact View phone number on click.appcast.io. Additional Information California residents: learn more about your privacy rights. For more details, visit R1RCM.com. #J-18808-Ljbffr