Customer Service Representative

## Customer Service RepresentativeApplylocations: Smyrna, GAtime type: Full timeposted on: Posted Todayjob requisition id: JR108006### **Position Overview**The Customer Service Representative (CSR) is a key member of the hospital team, responsible for creating a welcoming and supportive environment for clients and their pets. In a general practice setting, the CSR manages a high volume of routine appointments, preventive care visits, and client communications while maintaining accuracy, efficiency, and empathy.### **Key Responsibilities*** Deliver a warm, professional, and empathetic client experience at every interaction* Answer phones promptly and effectively, addressing questions, concerns, and requests* Schedule appointments, procedures, and follow-ups with attention to clinic flow and patient needs* Greet clients and patients, ensuring accurate check-in and check-out processes* Educate clients on preventive care, wellness plans, and hospital services* Process invoices, payments, and financial transactions accurately* Maintain complete and accurate client and patient records in practice management systems* Coordinate communication between veterinarians, technicians, and clients* Support the care team by managing workflow and client expectations during busy periods* Handle sensitive or emotional situations with compassion and professionalism* Uphold AmeriVet’s standards of service, teamwork, and integrity### **Qualifications*** High school diploma or equivalent required* 1+ year of veterinary customer service experience* Strong communication and interpersonal skills* Ability to multitask and stay organized in a fast-paced environment* Basic computer proficiency (experience with veterinary software a plus)* Comfort working around animals of all sizes and temperaments### **Work Environment & Schedule*** General practice veterinary hospital setting* Fast-paced environment with a focus on wellness and preventive care* Requires standing, walking, and interacting with animals* Full-time schedule, including some evenings and weekends as neededAt AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.Here’s what you can expect when you join our team:* Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.* Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.* Health, dental, vision, life insurance, and mental health resources to support your overall well-being.* Generous paid time off and holidays, because your personal time matters.* A supportive, collaborative environment where everyone feels a sense of belonging.Please note: Any Benefits listed above apply to full-time employees.At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.At AmeriVet we believe thriving teams build thriving communities. You will have the tools, resources and opportunities to grow your career – no matter where you start. #J-18808-Ljbffr