Operations Manager

Position: Regional Operations Manager - Industrial Automation Group

General Purpose

We are seeking a dynamic and strategic operations leader to oversee multi-branch operations within our Industrial Automation Group. This role is far beyond day-to-day warehouse oversight-it's about driving operational excellence, shaping high-performing teams, and delivering measurable impact across customer service, logistics, and production functions.

The ideal candidate thrives on strategic planning, continuous improvement, and operational innovation in complex industrial environments. You will be responsible for ensuring profitability, safety, and customer satisfaction across multiple locations while collaborating with cross-functional teams to implement scalable solutions that drive growth and efficiency. This is an opportunity for a forward-thinking leader to make a tangible difference and elevate operations to the next level.

Essential Duties and Responsibilities:

• Oversee daily operations across multiple departments, ensuring consistent execution of company standards for service, safety, quality, and financial performance.
• Partner with senior leadership and cross-functional teams to develop and execute regional operational strategies.
• Drive continuous improvement initiatives focused on efficiency, cost reduction, throughput, quality, and service performance.
• Optimize supply chain, inventory, logistics, and production planning to support operational and customer requirements.
• Analyze operational and financial data to identify trends, root causes, and opportunities for improvement.
• Monitor key performance indicators including inventory accuracy, labor costs, waste, service levels, production output, quality, and on-time fulfillment.
• Ensure timely, accurate, and cost-effective order fulfillment and production across all locations.
• Lead, coach, and develop branch and production leadership teams to promote accountability, engagement, and performance excellence.
• Manage regional budgets and resolve operational issues impacting service, safety, quality, or production.
• Promote a strong safety and quality culture through compliance, audits, corrective actions, and ongoing improvement.

Qualifications:

• Bachelor's degree in Business, Supply Chain Management, or a related field; or an equivalent combination of education and relevant experience
• Minimum 7 years of experience in operations management, with at least 2 years in a regional or multi-site role within an industrial and/or distribution environment
• Minimum 2 years in a leadership role with responsibility for team performance and operational execution
• Demonstrated experience working within a Quality Management System (QMS), including familiarity with ISO standards, internal audits, corrective and preventive actions (CAPA), process documentation, and continuous improvement initiatives
• Experience ensuring operational compliance with quality standards, regulatory requirements, and company policiesAbility to travel up to 30% of the time to oversee operations within the region
• Proficiency in ERP and CRM systems; knowledge of Lean, Six Sigma, and continuous improvement methodologies preferred
• Proven project management, administrative management, and organizational skills.
• Knowledge of operational principles, policies, and performance metrics
• Excellent customer relationship and problem-solving skills
• Strong verbal, written, and interpersonal communication skills
• Detail oriented, including accurate data entry skills
• Capable of working independently, as well as a team member
• Interact with co-workers with a positive attitude to maintain a friendly and productive work environment
• Must be proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams)
• Ability to understand written and oral English and be proficient with computer, email, spreadsheets and look up documents online
• Ability to meet the physical requirements of the job
• Ability to work in environments that may include:



• Moving mechanical parts
• Fumes or airborne particles
• Painting chemicals and solvents
• Electrical equipment

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting: Prolonged periods of sitting at a desk
• Standing: Mobility within an office environment for extended periods
• Walking: Moving around the office
• Lifting: Occasionally lifting and carrying up to 20 pounds

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Adaptability - Ability to be flexible and adjust to changes in your work environment. You can respond quickly to changing ideas, responsibilities, expectations, trends, strategies and other processes. Being adaptable also means possessing soft skills like interpersonal, communication, creative thinking and problem-solving skills.
• Accuracy - Ability to detect errors in normal course of work by standard check or routine crosscheck. Errors resulting from inaccuracy would create minor confusion, delay or expense to correct the situation.
• Dependability - Follows instructions, responds to management direction; Keeps commitments.
• Initiative - Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Customer Service - Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
• Problem Solving - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Planning/Organization - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
• Communication and Interpersonal Skills - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Demonstrates group presentation skills.
• Collaboration - Ability to work with others to achieve a common goal; Building and maintaining relationships through shared responsibility, respect, and empathy.