General Manager

General ManagerWe are seeking a General Manager to serve as the owner's second-in-command across two established dental practices. This is a hands-on operational leadership role responsible for turning the owner's vision into consistent execution, accountability, and measurable results across both locations.The ideal candidate is a decisive, organized leader who can identify what needs to happen, align the team, make sound decisions, and follow through without requiring constant direction. This person will oversee all non-clinical operations while partnering closely with the dentists, allowing the owner to focus more on clinical leadership, growth, and long-term strategy.Key ResponsibilitiesOversee day-to-day operations across both dental practices and establish consistent systems, processes, and standards.Translate company goals into clear priorities, action plans, accountability, and measurable results.Monitor practice performance, identify operational bottlenecks, and implement solutions.Maintain strong communication between both locations and ensure teams have the resources and support needed to succeed.Travel between locations based on business needs, staffing, performance, and training requirements.Own key business metrics including production, collections, profitability, labor, and controllable expenses.Monitor KPIs and financial performance, identify trends, and take corrective action when needed.Partner with the owner on budgets, forecasting, investments, and growth initiatives.Maintain accountability around goals, bonus programs, scheduling, and practice performance.Lead, coach, and hold all non-dental team members accountable, including office leaders, assistants, business staff, and hygienists.Recruit, onboard, train, develop, and retain high-performing team members.Establish clear expectations, provide regular feedback, and address performance issues directly.Create consistency in leadership, communication, and culture across both locations.Partner with dentists and clinical leaders to improve scheduling, patient flow, team support, and overall patient experience.Ensure patient concerns are addressed promptly and appropriately.Support case acceptance, provider efficiency, team development, and continuing education while respecting clinical decision-making authority.Ensure compliance with applicable employment, privacy, safety, and dental-practice requirements.Identify opportunities to improve efficiency, patient experience, profitability, and team performance.Partner with marketing and practice leadership to support new-patient growth, community involvement, reputation, and marketing ROI.Lead new initiatives and ensure changes are successfully implemented and sustained.What Success Looks LikeThe owner can trust that priorities are being executed without constant follow-up.Both practices operate with consistent standards, accountability, and communication.Production, collections, profitability, patient experience, and team retention continue to improve.Team members understand expectations and take ownership of their responsibilities.Problems are identified early and brought forward with solutions—not just issues.What We're Looking ForProven leadership experience managing multiple locations or complex service-based operations.Experience with P&L, budgeting, labor management, KPIs, and performance improvement.Strong people leadership skills with the ability to coach, hold others accountable, and have difficult conversations.Highly organized, process-minded, and comfortable balancing multiple priorities.Direct, confident, and emotionally intelligent communicator.Ability to work independently, make sound decisions, and operate as a true partner to an owner.Dental, healthcare, or other service-industry experience strongly preferred.Experience with Open Dental is a plus.Core Leadership ExpectationsOwn the outcome.Communicate early and clearly.Use data to drive decisions.Create accountability without drama.Lead with professionalism, integrity, and consistency.Bring solutions, not just problems.