Float Teller

M&T Bank - - Responsibilities: Adhere to customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them; Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer's identified needs; Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer's immediate need; Accurately balance and process customer transactions efficiently following Bank Policy; Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system