Area Supervisor

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on‑trend merchandise at extraordinary savings, all while providing a fun and exciting treasure‑hunt experience. Company Commitment Our winning team pursues excellence while learning and evolving. We develop industry‑leading talent because Ross grows when our people grow. We work together to solve the hard problems and find the right solution. We celebrate diversity, equality, inclusion, and community. We strive to be a positive force in the community. GENERAL PURPOSE The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store and for general operations and supervision when functioning as the Manager on Duty. Responsibilities include opening and closing the Store, supervising Associates, and maintaining a friendly, easy‑to‑shop environment. The area supervisor ensures proper merchandise presentation and a clean work area at all times and executes and supervises company operational processes as needed. ESSENTIAL FUNCTIONS Maintaining Safe & Secure Environments Understand that safety is the number one priority and practice safe behaviors in everything you do. Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment. Immediately correct or report any unsafe conditions or practices to Store Leadership. Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick‑ups and register area. Remove clutter and ensure safe, clear egress to emergency exits. Responsible for customer safety including accident prevention, accident reporting and emergency procedures. Test all fire alarm systems as scheduled and respond to after‑hours alarms when requested. Customer Service Treat all Customers, Associates, and other leaders with respect. Demonstrate courtesy, friendliness, and professionalism at all times. Recognize Associates using Company recognition programs. Personal and Store Brand Represent and support the Company brand at all times. Maintain a professional appearance in accordance with Company Dress Code. Ensure all Associates adhere to the Company Dress Code at all times. Keep all areas of the Store clean, well‑maintained, and merchandised to standard. Responsible for daily trash removal. General Merchandising Ensure recovery, sizing, and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Responsible for receiving merchandise truck when needed. Process all merchandise with a sense of urgency. Responsible for receipt of all non‑merchandise inbound deliveries (e.g., signs, supplies, special deliveries). Responsible for cleanliness and organization of all Stockrooms. Help deliver and place merchandise on sales floor when all merchandise is processed. Ensure any back‑stock is secured and processed according to Company policy. Responsible for merchandising of department including the back stock. Responsible for the reduction of loss due to damage. Ensure compliance with monthly presentation guidelines in assigned area. Responsible for floor moves and signing, including promotional signing as needed. Responsible for re‑wraps as needed. Loss Prevention Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, customer and associate engagement, and heightened Loss Prevention awareness. As a representative of Ross Leadership, demonstrate integrity and honesty in all interactions with Associates and Customers, safeguard confidential information, cash and credit card information and merchandise. Ensure Public View Monitor (PVM) system is maintained properly. Conduct “code” package inspections. Execute all Company Best Practices and maximize productivity by minimizing steps and touches while working. Front End Supervision and Operations Execute all Company Best Practices and maximize productivity by minimizing steps and extra touches while working. Ensure Associates are executing to Company standards at the Front End. Maintain pace, energy and presence at the Front End, managing the line to expedite and keep customer wait time low. Train and coach Associates on cash registers, shortage control policies and other Front End procedures. Control Retail Associates’ break schedule for backups, lunches and breaks. Ensure all equipment is working properly. Maintain proper supplies and recovery for the Front End area. Ensure go‑backs are expedited, properly scanned, security tagged and ticketed. Teach all Associates the “Scan and Bag” best practice. Ensure salability of merchandise on the Front End, aisle tables, men’s/women’s 4‑way features, and specialty racks. Fitting Rooms Responsible for the maintenance and cleanliness of the Fitting Rooms. Ensure all Fitting Room garment tags are audited and accounted for per Company policy. Ensure go‑back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed. Administrative Duties as Assigned by Store Manager Ensure cash pulls and bank deposits are conducted to Company policy. Responsible for Front End control when needed. Understand and adhere to policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register paid‑outs/ins, void approval, register media and break schedules. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and payroll reporting as needed. Other duties as assigned by Store Manager. COMPETENCIES Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leads by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED Excellent verbal communication skills. Fluency in English. Prior Customer Service and supervisory experience preferred. Familiarity with point‑of‑sale equipment and applications. Ability to perform basic mathematical calculations commonly used in retail environments. Ability to work evenings and weekends. PHYSICAL REQUIREMENTS / ADA Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs. SUPERVISORY RESPONSIBILITIES Retail Associates Stockroom Leads (where applicable) LEGAL STATEMENT Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex, veteran status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws. #J-18808-Ljbffr Ross Stores