Permanency Client Service Agent

: Salary

$16.38 - $22.93 Hourly

$34,068 - $47,695 Annually

This position is a Pay Band 35

Why does the job exist?

Incumbent will provide support services to clients which may include arranging appointments and transportation, monitoring and supervising visits, assisting clients in activities of daily living, providing assistance to protective services workers and working on special client-related projects.

How does it get done?

• Transport clients to appointments, visits, meetings, etc.; monitor and supervise visits, assist clients in activities of daily living. (35%);

• Document activities and information in FACTS as required by agency policy and procedures. (25%);

• Provide support to case workers such as entering payments into FACTS. (25%);

• Identify potential community based services, share information to assist staff and conduct activities that promote safety, permanency and well-being. (15%).

Minimum Qualification

High School Diploma or Equivalency. Substitutions Apply. See Substitution Table below.

Substitution Table

These combinations of education and experience qualify you for the position:

Education Experience 1 High School Diploma or Equivalent AND # of months or years of experience specified in the minimum qualification 2 Associate's Degree AND Zero years of experience

• Education and years of experience must be related to the purpose of the position.

• If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.

Employment Requirements

Must possess and maintain a valid Driver's License. Pre-employment background investigation is required and is conditional pending results.

Working Conditions

Work is performed in an office setting: late hours and weekends work may be required. Will be exposed to regular periods of video display terminal and keyboard usage and stressful situations. Some statewide travel may be required. Possible exposure to irate clientele. Incumbent will work under stress and frequent time constraints. Incumbent is required to furnish a personal vehicle for carrying out assignments which may include transporting clients including children. Must have own mode of transportation.

Supplemental Information

Benefits:

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Agency Contact Information: Charlene Martinez, View phone number on us.edajobs.com. Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.