Service Director

Ourisman, Trusted Tradition

Here's to those who think differently. The ones who think that a car dealership's first priority should be the guest. Such a candid idea could only come from Ourisman. Because we're forward thinking, just like the communities we serve. Individuals who won't be constrained by how things "have always been done", but instead strive to do things "how they could be done" and "how they should be done." It is a philosophy we have infused into every fabric of our dealerships, from the bottom up, in every department, and in every Ourisman team member. Changing the way we all think about car buying is just the beginning.

Role Summary

Ourisman Automotive Group is seeking an experienced and strategic Service Director to lead our service department. The Service Director will be responsible for overseeing all aspects of the service operations, driving profitability, and ensuring a superior customer experience.

More about the role

• Provide leadership and direction to the service department team, including Service Managers, Advisors, and Technicians, fostering a culture of teamwork and continuous improvement.
• Develop and implement operational policies and procedures to enhance efficiency, productivity, and profitability of the service department.
• Ensure a high level of customer satisfaction by addressing customer feedback, resolving issues promptly, and continuously improving service delivery.
• Prepare and manage the service department budget, analyze financial performance, and implement strategies to achieve profitability targets.
• Set and monitor key performance indicators (KPIs) for the service department, ensuring goals are met or exceeded.
• Identify opportunities for growth and expansion of service offerings, and work with marketing to promote services and attract new customers.
• Manage relationships with parts suppliers and other vendors to ensure timely delivery of quality parts and services.
• Oversee the training and development of service department staff to ensure high levels of technical competence and customer service skills.
• Ensure that all service operations comply with industry regulations, safety standards, and company policies.

What we look for

• Extensive experience in automotive service management, with a proven track record of success in a leadership role.
• Strong leadership and team management skills, with the ability to inspire and motivate a diverse team.
• In-depth knowledge of automotive systems, repair processes, and service operations.
• Exceptional customer service skills and a commitment to delivering outstanding customer experiences.
• Proficient in budgeting, financial analysis, and managing profit and loss statements.
• Excellent verbal and written communication skills; strong analytical and problem-solving abilities.

Benefits

• Health, dental, and vision insurance
• Life insurance options
• Short-term and Long-term disability insurance
• 401(k) plan with company match
• Paid time off and holiday leave
• Opportunities for professional development and growth

Ourisman Automotive Group is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Should you require accommodation during the interview process, please advise the hiring manager when contacted for an interview.