Member Services Attendant

Job Description

Job Description

CAMS is on the search for a full-time Member Services Attendant for a community we manage in Belmont, NC.

Job Description

POSITION SUMMARY : Staff greeting desk, ensuring that all visitors are greeted and handled in a professional manner. Greet residents and assist with membership matters including event and activities registration, and guest registration.

ESSENTIAL DUTIES :

AMENITY CENTER DUTIES:

• Open or close the amenity center as the shift requires.
• In accordance with board-approved policies, administer membership programs including but not limited to, membership directory forms, guest passes, age qualification, lease information from owners renting property and owner contact information.
• Assist with maintenance of community website and production of the community newsletter.
• Assist with room set up and taken down for scheduled uses.
• Periodically walks the facility to identify guests who have not checked in and assist members and guests as needed.
• Enforce board-approved rules and regulations for use of the amenity center.
• Log in/out and distribute activity equipment and keys. Ensure that equipment and keys are returned in good condition.
• Register residents for events and activities. Collects payment at time of registration and provide receipts.
• Create ID membership fobs for all new residents meeting eligibility criteria and enters information in membership database. Assist with maintenance of access control software programs.
• Answer phones, greet visitors and provide information.
• Report any accidents, unsafe conditions, or problems to the appropriate staff member.
• Assist with room reservations and rentals, ensuring that all necessary arrangements for payment, set up and take down have been made.
• Other department related duties as assigned by the Executive Director or other team members.

 

ADMINISTRATIVE DUTIES:

• Maintain and update homeowner addresses in Vantaca as necessary
• Track closings of units.
• Alert appropriate team members immediately on any issues of concern
• Maintain electronic files; homeowner, vendor, etc.
• Respond to inquiries from homeowners, residents, vendors and any other person having business with the community.
• Coordinate with Facilities Manager on issues regarding maintenance requests.
• Refer inquiries to appropriate resources.
• Performs other duties as assigned.

 

Requirements

 

KNOWLEDGE, SKILLS AND ABILITIES :

• Ability to communicate effectively both orally and in writing.
• Ability to establish and maintain good working relationships with staff, residents, guests, volunteers and contractors.
• Strong conflict resolution skills. Excellent “people” skills.
• Ability to multi-task.
• Ability to learn and proficiently utilize community management software and Microsoft Office products.

Personal Attributes

• Must be dependable, solution oriented and professional in appearance.
• Dependable with good attendance, good work quality, positive contributor; ability to work successfully with little direct supervision, strong people skills required, works well with others.
• Innovative, contributes ideas, helps resolve problems, looks for and develops cost savings measures, and develops new procedures and methods.
• Honesty; being truthful and trustworthy, doing what needs to be done and what is right, being fair and objective, having personal integrity and treating others in a mature, responsible manner.
• Loyalty; having commitment toward the goals of the organization and the nature of the business, respecting its efforts, defending its good name, giving the job the best effort and sincerity.
• Initiative: ability to think, work and make decisions based on sound judgment.
• Must possess a strong commitment to customer service excellence.

PHYSICAL DEMANDS/WORK ENVIRONMENT :

Work is conducted primarily in an indoor environment; however outside work will be required to assist with activities and monitoring outside facility use. Employee may be required to repetitively lift and move up to 25 lbs.

MINIMUM QUALIFICATIONS :

Graduation from high school and two years’ experience in customer service position. Strong computer skills. Ability to maintain CPR/AED certification. 

PREFERRED QUALIFICATIONS :

Experience working for a community association or recreation center.

Benefits and Salary

The salary for this position is $50,000 and is based on experience and qualifications.

The CAMS compensation package includes:

• Paid Time Off
• Company Paid Holidays
• Comprehensive medical, dental, and vision plans are available
• 401(k)
• Life Insurance
• Short-term Disability
• Long-term Disability
• Accident coverage
• Critical Illness coverage
• Employee Assistance Program

Company Description

Emerging in 1991, CAMS was created with a small notebook, a fossil of a computer and a big dream. It was a humble foundation, to be sure, but founder and current president Mike Stonestreet had his focus on the future. He eventually joined forces with Dave Sweyer and together, they built a tech-savvy team of forward-thinking professionals who share their drive and dedication. Throughout the company’s rapid growth and evolution, Mike and Dave have always held onto the contagious enthusiasm and passion for serving people that first inspired them to build CAMS into what it is today. The old computer, however, has long since gone the way of the dinosaurs!

Mind if we brag?

CAMS was founded on the principle that people, not property, come first, and our team shares that same philosophy. We will let our highly trained staff’s credentials speak for themselves, because what we’re most proud of is their hands-on, friendly approach to our clients and their dedication to building strong relationships within our communities. We are uniquely able to provide the kind of one-on-one attention often lacking in the modern world. but with the added benefit of advanced software. The result – stellar service with a smile to HOAs throughout the regions we serve in North and South Carolina.

Thanks for letting us give you a peek into our story. We’d love to become a part of your story, as well! If you’re ready for trusted guidance for your community, we’ll be ready on the other end to greet you with a smile. We are confident you’ll find in CAMS a home-grown high-tech company whose certified background in community management, attention to detail and commitment to clients is at the very core of who we are and what we do.

Company Description

Emerging in 1991, CAMS was created with a small notebook, a fossil of a computer and a big dream. It was a humble foundation, to be sure, but founder and current president Mike Stonestreet had his focus on the future. He eventually joined forces with Dave Sweyer and together, they built a tech-savvy team of forward-thinking professionals who share their drive and dedication. Throughout the company’s rapid growth and evolution, Mike and Dave have always held onto the contagious enthusiasm and passion for serving people that first inspired them to build CAMS into what it is today. The old computer, however, has long since gone the way of the dinosaurs!\r\n\r\nMind if we brag?\r\n\r\nCAMS was founded on the principle that people, not property, come first, and our team shares that same philosophy. We will let our highly trained staff’s credentials speak for themselves, because what we’re most proud of is their hands-on, friendly approach to our clients and their dedication to building strong relationships within our communities. We are uniquely able to provide the kind of one-on-one attention often lacking in the modern world. but with the added benefit of advanced software. The result – stellar service with a smile to HOAs throughout the regions we serve in North and South Carolina.\r\n\r\nThanks for letting us give you a peek into our story. We’d love to become a part of your story, as well! If you’re ready for trusted guidance for your community, we’ll be ready on the other end to greet you with a smile. We are confident you’ll find in CAMS a home-grown high-tech company whose certified background in community management, attention to detail and commitment to clients is at the very core of who we are and what we do.