Quick Lane/TXM Service Advisor

Toyota of Melbourne

Job Description

QUICK LANE SERVICE WRITER

Toyota of Melbourne is looking for an exceptional individual to join our TOYOTA QUICK LANE TEAM. We are a fast-paced busy service department. We are seeking an individual with a proven track record, quality references, and someone that possesses superior customer satisfaction skills.

Responsibilities:

Determine and recommend needed maintenance based on age, mileage, and history of vehicle
Review Multi-Point Inspection and accurately translate the technicians recommendations
Prepare a complete and accurate estimate of cost for parts and labor
Monitor the progress of each vehicle throughout the day
Update the customers on the status of their vehicles on a daily basis
Verifying that the final invoice reconciles with the work performed on the repair order
Perform active delivery, explain the Multi-Point Inspection and all completed work and charges to the customer
Establish and maintain strong working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele

Qualifications:

Prior Dealership Experience preferred but not mandatory
Excellent communication and customer service skills
A strong understanding of vehicle maintenance and repair
Strong Computer & Phone Skills
Positive, friendly attitude, along with a customer service mentality
Professional appearance and work ethic
Self-motivated, goal oriented, and ability to work within a fast-paced environment
Team Player

Total Rewards:

Competitive bi-weekly pay
Performance based bi-weekly Bonus opportunity
401k plans with company matching program full-time team members
Health care – medical, dental and vision insurance plans
Life Insurance, short-term and long-term disability plans
Paid holidays
Vacation
Employee discounts
Paid training and educational career path to assist in career development
Employee referral program with bonus opportunities

“We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Must have valid Driver’s License.

Must be able to pass a background check and drug screen.

Apply

Vacancy posted 8 days ago

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