Customer Success Associate - B2B SaaS

Job Description

Job Description

Position Summary

VIVAHR is looking for an saas sales representative to join its growing team. VIVAHR is the Recruiting and Marketing Automation system helping home improvement companies recruit and hire more efficiently. If hired, you will be joining the founding sales team at one of Phoenix’s fastest growing tech startups. In this role you will use inbound and outbound sales techniques to sell complex cloud-based software to small and medium-sized companies.

You will work closely with the marketing and software teams to help maximize our growth. Your responsibilities will include using consultative selling techniques to sell hiring solutions, building a list of potential VIVAHR customers, assisting in inbound marketing efforts, proposal creation, and demoing the software.

About VIVAHR

At VIVAHR, our mission is to empower small business owners to compete and hire the best possible employees. We are on the path to achieving this mission by being the go-to portal for employers to post their jobs, share their culture story and help keep track of their job seeker pipeline. We have helped small business owners hire 100k+ roles and looking to to hit 1M filled positions within 2 years.

Responsibilities include but not limited to:

• Assist in onboarding new Pros, ensuring they know how to use the platform and how our product and services can support their business needs
• Serve as the primary customer advocate from the start of the client's partnership with us throughout their lifecycle
• Take ownership of customer requests through various support channels and follow problems through to resolution timely and accurately
• Present updates, feedback, or customer stories at team or company meetings
• Report potential fraud or quality issues to the fraud & compliance team
• Act as a primary feedback vehicle by sharing insights and feedback on the client sentiment with marketplace features
• Assist other teams with ticket volume, as needed
• Perform online and live demonstrations of the software and services
• Help build the overall culture and brand value of VIVAHR by collaborating with our internal team and continuously looking for innovative ways to grow the company

Experience

• 2+ years working in a Customer Support or Customer Success role
• At least three years of sales experience as a top performer
• Experience working with CRMs, email marketing, and other cloud software
• Knowledge of the recruiting and hiring technology a plus
• Amazing communicator with the ability to make complex topics easy to understand
• Experience and understanding of home service professionals a plus

Qualities of a Great candidate include…

• Relentless and competitive 
• Able to demonstrate a solid understanding of our core product and service offering
• A passion for ensuring an outstanding customer experience with a customer-oriented attitude
• The ability to prioritize tasks and ability to work effectively under pressure of deadlines in a fast-paced environment
• Maintain a positive attitude focused on customer satisfaction and a team player mentality