Senior Project Management Analyst (Aetna Dental/Vision)

Sr. Analyst, Project Manager

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

The Sr. Analyst, Project Manager role will support strategic growth initiatives across the Dental & Vision Small and Mid-Size Business Sales organization, with a primary focus on standalone dental operations, Gateway implementation/enhancements, sales support operations, and cross-functional project execution. This role will serve as a key liaison between Sales, Product, IT, Operation, and Distribution partners to ensure streamlined processes, improved broker experience, and execution of enterprise priorities.

This position will help drive operational excellence by managing the dental standalone mailbox workflow, coordinating Gateway enhancements and testing, supporting sales executive activities, and leading projects that improve speed to quote, installation accuracy, and overall customer experience.

Primary Job Duties & Responsibilities

• Manage and oversee the standalone dental mailbox, including triage, routing, escalation management, and workflow coordination across sales, underwriting, and operations teams.
• Partner with Sales to support standalone dental and vision growth initiatives and ensure timely follow-up on broker and field requests.
• Coordinate Gateway enhancement initiatives, including gathering business requirements, testing issue tracking, user feedback, and implementation support.
• Support sales teams with RFP coordination, reporting requests, quote tracking, broker issue resolution, and strategic case support.
• Support reporting and analytics related to standalone dental growth, Gateway adoption, sales performance, and operational effectiveness.
• Support broker onboarding, license and appointment, and sales representative assignment processes.
• Identify opportunities for process improvement and recommend scalable solutions that enhance service delivery and sales execution.
• Maintain strong working relationships with internal business partners and field sales teams to ensure alignment on priorities and execution.

Required Qualifications

• 1-5 years relevant experience preferred.
• Knowledge and experience in managed care and/or sales such as product/process/systems knowledge, underwriting practices, account management, healthcare RFPs, and knowledge of administrative operations.
• Working knowledge of problem solving and decision-making skills
• Strong presentation and communication skills; ability to modify communication delivery based on audience.

Preferred Qualifications

• Certified Analytics Professional (CAP) preferred.
• Project Management Professional (PMP) preferred.
• Bachelor's degree

Education

• High School Diploma
• Prior Relevant Work Experience, 1-5 years

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: $46,988.00 - $112,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.