Guest Experience Lead

Overview Guest Experience Leader Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU. Perks & Benefits Competitive pay from $14.50 Employee discounts and free meals Paid sick leave and/or paid time off Tuition reimbursement and/or educational assistance Training and advancement opportunities Weekly direct deposit 401k plan* Medical, dental, and vision benefits* Available to full time employees in select locations. Role Importance This role is vital to the guest experience because you will: Lead the experience: Check in with guests and make sure they are enjoying themselves Be the solution: Handle guest concerns and provide resolve to their satisfaction Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features To Be Successful In This Position, You’ll Need A humble and hospitable demeanor Passion for helping and serving others (customers and fellow team members) A desire to learn and grow The ability to communicate effectively and anticipate customer needs Responsibilities Lead the experience: Check in with guests and ensure they are enjoying themselves Address guest concerns and provide resolutions to their satisfaction Collaborate with team to maintain a welcoming, clean restaurant environment Promote promotions and benefits of using McDonald’s App, Mobile Order & Pay Employment details Seniority level Entry level Seniority level Entry level Employment type Full-time Job function Other Industries Restaurants McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. If you need assistance accessing or reading this job posting or otherwise need an accommodation during the application or hiring process, please contact View email address on click.appcast.io. This job posting contains general information about working in this restaurant. This posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job. Get notified about new Customer Service Lead jobs in North East, MD . #J-18808-Ljbffr