Site Support - PA

ESSENTIAL JOB DUTIES More specifically, it is the responsibility of the Site Support person to: • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries o Be the first point of customer contact for general inquiries about orders, scheduling, delivery of product, etc. o Adeptly manage all customer inquiries and requests o Accurately enter quotes and orders using ERP system (Prophet 21) o Learn, understand, and utilize the automated or semi-automated systems and processes put in place by our Solutions team, including vending machines, wireless warehouse, and other related processes and systems o Expedite all open quotes and orders with urgency and accuracy o Check on inventory specific to the customer, ensuring that all Min/Max levels and safety stock are adequate o Focus on customer specific requirements • Function as a liaison between Account Managers, Specialists, Customer Experience Managers, and other departments as needed • Engage in continual learning of all Stellar service, programs, processes, and product offerings • Follow all customer guidelines and procedures as it pertains to your position o Follow all on-site safety and emergency procedures o Stay current on all required training and certificationsREQUIRED KNOWLEDGE AND SKILLS • Must have a valid driver’s license, own transportation, and satisfactory driving record • Proficient in MS Office, specifically Outlook and Excel • Excellent verbal and written communication skills • Ability to connect positively with customers and others • Self-motivation and ability to work independently are essential • Experience with ERP type computer programs preferred • Must be able to lift 25lbs on a consistent basis, and up to 75lbs on occasion • Must be able to stand and/or walk up to 8 hours a day, as well as frequently reach out and overhead with arms and hands • Positive attitude EXPERIENCE • 2-3 years of relevant customer service or warehouse related experience EDUCATION • High School diploma or equivalent. #J-18808-Ljbffr