UTILITY CLERK

Job Title

Purpose Statement: To provide courteous service to customers through careful bagging and carryout of purchases.

Significant Job Responsibilities:

• To provide customer service by smiling, greeting and thanking all customers.
• To respond to customer questions/requests and explain store policies in a courteous manner.
• To bag customer purchases quickly insuring that the bags are not overloaded and the merchandise is not damaged.
• To clean store floors, check lanes, carts, restrooms, parking lot and cases. Safely use cleaning equipment and chemicals.
• To prevent loss of money and merchandise through removal of bottom-of-cart items, careful product handling, completion of price checks on not on file or miss-scanned items and correct identification of produce.
• To assure the safety of self, customers and co-workers by understanding and practicing store safety rules and notifying a supervisor of any potential hazard immediately (water, broken containers, floor mats).
• To perform miscellaneous tasks assigned by supervisors and managers, substituting for absent workers and performing any additional tasks necessary to provide products and services to customers during peak periods of business.
• To understand the operation, safety requirements and restraints of bag stands, baler, case cutter, check lanes and intercom system.
• To move bagged purchases from store to customer car.
• To bring shopping carts into the store from the parking lot so that NO carts are left on the lot.
• To move recyclable materials, damaged and "returnable" products to the backroom, sorting the materials into bins.
• To bring bales and boxes of grocery bags from the backroom to the front end and refill each bag stand area.
• To remove trash from throughout the store, operating the baler (for those at least 18 years old) and put the compacted bale on a pallet.
• To return merchandise not wanted by customers (go back) to their location on the shelf.
• To change signs, banners and AD in the front/interior of the store.
• To assist cashiers by removing bottom-of-cart items.

Productions Standards:

• Able to bag/carry out purchases without damage to merchandise.
• Able to bag customer purchases in less than _____ minutes.
• Respond to cashier call for assistance within 30 seconds.

Supervision Received: Bagger/Sacker/Courtesy Clerk's report directly to the Front End Manager or Store Manager.

Qualifications: Required:

• Basic mathematical ability (add, subtract, multiply, divide).
• Able to give/receive complex verbal instructions/descriptions to/from supervisors/co-workers concerning store policy/procedures and use of equipment.
• Able to pass basic physical examination and drug screen.
• A stable work and educational history.
• The ability to read and write English. Able to read instructions, labels, numbers, printed paper and forms.
• Make judgments concerning customer interaction and the bagging of purchases.
• Able to bag customer purchases so that products will stack without damage (spatial relationship).
• Good interpersonal communication skills.

Preferred:

• High school diploma or equivalent.
• Prior experience in a related type of job.
• Prior experience operating a baler, case cutter, cleaning/sanitation equipment and intercom.

Tasks of the Job -- This position generally includes:

• Mobility:
  • To complete grocery/produce price check in aisle, approximately 75 yards.
  • To remove bottom-of-cart items, approximately 25 feet.
  • To end of check-lane to bag purchases at the checkstand, approximately 15 feet.
  • To return "go backs" and "face"/clean/stock shelves, approximately 75 yards.
  • To move from store to customer's car in parking lot and back to store with carts, approximately 100 yards.
  • To move to backroom of store for supplies/product/maintenance equipment and return, approximately 100 yards.
• Work on tile, asphalt, or concrete for a maximum of 8 hours in duration.
• Unload customer purchases from and to cart/checkstand/car, 10 to 15 lbs. each.
• Move/lift a maximum of 100 lbs. from 6 inches to 48 inches.
• Move a maximum of 100 lbs. up to 10 feet.
• Pick up items from floor/case/shelf/cart/bottom of cart/ground/checkstand.
• Select bags at bag stand and replenish bags.
• Place bags in customer's car.
• Complete cleaning duties at front end, backroom, and in store aisles.
• Attain merchandise on the top of grocery shelves, approximately 84 inches from the floor.
• Attain merchandise on the check-lane and cart.
• Clean checkstand/belts/equipment, fill backstand area, and replenish supplies.
• Place bags in customer's car.
• Handle paper/plastic bags.
• Handle car door opening/closing handles.
• Grasp and handle wet/cold/hot/crushable store products.
• Grasp shopping cart and maintain equipment.
• Move shopping carts, stocking carts, and cleaning equipment up to 100 yards.
• Recognize merchandise, bag size, product size, shelf tags, labels on products, grocery carts, signs, customers, and cars,
• Perceive color difference in produce/grocery items.
• Respond to customer questions and responses.
• Respond to intercom.
• Respond to co-workers questions.
• Communicate with customers (greeting, thank you).
• Answer customer questions and respond to comments.
• Use the intercom system.
• Communicate with co-workers.
• Read labels, signs, tags, AD, numbers, and aisle markers.

Work Environment:

• Inside and outside work with variations in heat/cold/dust/humidity.
• Exposure to all weather conditions (hot, cold, rain, snow, sun, ice, and wind).

Safety:

• The employee will not use drugs or alcohol on the job.
• The employee will not create a direct threat to the health and safety of others on the job.