Case Manager - URRH

About Jericho Project Jericho Project is a nationally recognized nonprofit that has been working to end homelessness at its roots since 1983. What began as a Manhattan soup kitchen has grown into a citywide organization serving nearly 3,000 New Yorkers each year—including over 700 veterans, as well as young adults and families, many of whom identify as LGBTQ+. Jericho provides more than 600 units of supportive housing through seven permanent residences in the Bronx and Harlem, along with scattered-site apartments throughout New York City. Our housing‑first model is paired with wraparound services delivered by skilled case managers, licensed mental health clinicians, and workforce development specialists. Together, these services support our four pillars of stability: housing, employment, wellness, and family. In 2024, Jericho facilitated over 570 housing placements, helped secure nearly 275 job placements, and delivered over 750 therapy sessions through our in‑house Jericho Therapy Program. As we move toward expanding our reach by an additional 2,000 units of housing, we remain committed to helping individuals and families build lasting independence and well‑being—one person, one home, and one community at a time. About the Position The Case Manager will be responsible for providing rapid re‑housing services to veterans, young adults, and single adults. The Case Manager will carry a caseload of approximately 18-20 participants. Case managers will be required to have frequent contact, but not limited to, weekly or monthly face‑to‑face meetings, telephone conversations, aftercare contacts and survey distribution, e‑mail, and other electronic exchange with each participant on his or her caseload, depending on the need for services and post‑placement support. Position: Case Manager Location: Manhattan Reports To: Assistant Program Director Status: Non‑Exempt Compensation: $53,000.00 to $55,000.00 annualized Responsibilities Utilize Motivational Interviewing, and Harm Reduction techniques to assist both veterans and young adults, singles and families who are homeless to resolve their housing crises and promote long‑term housing stability. Conduct assessments and program intakes for individuals seeking rapid re‑housing services. Ensure data is accurate and complete and that all required accompanying documentation is collected. Update case notes in electronic case management system in a timely manner. Participate in the intake and orientation process of new program participants. Provide direct case management services in the office and at field/home visits. Develop and update housing stability plans to assist participants to maintain permanent housing. Identify household’s strengths, needs, abilities, and preferences, including increasing income and benefits. Assist with housing search and placement. Provide hands‑on assistance to enable participant to find suitable housing, including accompanying participant to apartment viewings and conducting neighborhood research throughout NYC and surrounding areas. Advocate on behalf of the participants with landlords and brokers to overcome any issues or challenges to securing suitable housing. Work collaboratively with URRH housing specialist to identify suitable housing. Mediate household and/or landlord‑tenant disputes that threaten housing stability. Serve as point‑of‑contact for landlords and maintain positive landlord relationships. Coordinate with Workforce Opportunities team to link participants to employment and educational assistance. Identify and make referrals to community resources including but not limited to preventive services, long‑term case management programs, benefits assistance, SSI/SSDI, mental and physical healthcare, pantries, hospitals and Homebase to maintain stable housing. Refer participant to SSI/SSDI Outreach, Access & Recovery Initiative (SOAR) specialist to complete applications for SSI/SSDI, and follow up with progress towards obtaining benefits. Assist with household budgeting and provide referrals for financial counseling as needed. Conduct legal assessments and make referrals as needed. Assess participants’ need for Financial Assistance and submit completed requests as needed. Conduct outreach and engagement to URRH participants. Provide crisis intervention as needed. Provide post‑placement support and follow‑up contacts. Utilize electronic case management system. Maintain accurate and up‑to‑date client files. Participate in community initiatives to fulfill Jericho Project’s mission to end homelessness. Participate in case conferences, staff meetings, and training. Carry out other duties as assigned by Assistant Director, Program Director and/or Deputy Chief. Requirements Bachelor’s degree in social services, human services or a closely related field. 0-6 months experience working in homelessness, substance abuse, mental health and/or trauma settings (preferred). 0-6 months experience working with veterans/military, young adults, or LGBTQ populations (preferred). Knowledge of NYC resources (preferred). Must possess strong organizational, writing, communication, and computer skills. This position includes fast paced case management and some field work. Candidates must be self‑starters with the skills and energy to work with high need participants in the community. Strong engagement and interpersonal skills. ADA Specifications This position requires the ability to lift up to 50 lbs. Ability to travel to various sites. One must possess the ability to speak, hear, see, and write as well as the ability to use a computer and related software programs. Local and/or national travel required and may require some longer weekday/weekend commitments to accomplish related business projects or meet deliverables.

EQUAL OPPORTUNITY EMPLOYER

We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued. We believe that diversity and inclusion are essential to our success.

DISCLAIMER

This job description is intended to provide a general overview of the position and its essential functions. It is not intended to be an exhaustive list of all the duties and responsibilities that may be assigned to the staff member. The specific duties and responsibilities of the position may change from time to time, as determined by the needs of the organization. The staff member must be able to perform the essential functions of the position satisfactorily, with or without reasonable accommodation. Reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. #J-18808-Ljbffr Jericho Project