Workforce Management Coordinator

Job Details Location: O'Fallon, MO (Greater St. Louis) Start Date: Immediate Job Description Gateway Fiber is seeking a detail‑oriented Workforce Management Coordinator to join our team. In this role, you will be responsible for creating and managing technician schedules to ensure adequate coverage. Your attention to detail and organization will contribute to the smooth execution of new customer activations, ultimately enhancing customer satisfaction. Responsibilities Actively manage technician routes and schedules to optimize technician utilization Maintain technician schedules, skills, and availability Monitor technician routes, including arrival time, cancellations, and additional emergency work requests and make schedule adjustments when necessary to ensure work orders are completed Liaise with Field Operations leadership to communicate schedule changes, address concerns, and provide guidance on workforce management policies and procedures Dispatch No-Light orders for same day service calls Work within our Billing and Routing systems, continuing learning and growth with our application Qualifications Excellent attention to detail and organizational skills Proficiency in using ticketing systems and software for data entry and tracking Strong communication skills to collaborate effectively with internal teams Ability to prioritize tasks and work efficiently in a fast‑paced environment Basic knowledge of telecommunications and activation processes is a plus Proficiency in MS Office Suite (Word, Excel, Outlook) for data analysis and reporting High school diploma or equivalent Benefits Seeing your work make a positive difference in the lives of our served communities Competitive salary and comprehensive benefits (medical, dental, vision, paid time‑off, flexible environment) Locally owned, friendly, innovative company with high growth projections Career development opportunities Learning and participation in critical projects in all areas of the business #J-18808-Ljbffr Gateway Fiber