Customer Service Specialist

Job Description

Job Description

Job Summary:

The Customer Service Specialist will interact with the company’s customers by addressing inquiries and providing a high level of customer support for company services.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Interacts with customers via telephone, or in person to provide support and information services.
• Sets up and maintains customer accounts.
• Ensures that appropriate actions are taken to resolve customers’ issues and concerns.
• Fields customer questions and concerns; forwards to appropriate staff when issues are beyond the representative’s knowledge.
• Maintains customer accounts and records of customer interactions with details of inquiries or comments.
• Consults with customers to understand their needs and preferences related to services.
• Explains services, suggesting and selecting options suitable for the customers’ needs.
• Coordinates information between customers and operations staff.
• Processes customer payments, assists with invoicing and billing.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent communication skills including active listening.
• Excellent interpersonal and customer service skills.
• Service-oriented with problem solving skills.
• Proficient computer skills with the ability to learn new software.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization.

Education and Experience:

• High school diploma or equivalent required.
• One year customer service experience required.
• Work in similar industry preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift and carry up to 15 pounds at times.

White Trash Services offers competitive pay and a benefits package to full-time employees which includes medical, dental, vision, 401K, paid holidays and paid time off. We are a culture-focused and customer service driven company that is growing fast, come prosper with us!

We are looking for a positive addition to our team that can handle multitasking with a smile. The goal is for each person who calls or stops by our office to feel like we cannot wait to make their day better.  Whether it's a customer, potential customer, salesperson, co-worker, or wrong number, we want our business to be remembered.  The position includes customer service, data entry, billing and filing.  If you are looking for a chance to work in a friendly office where we work hard and make a difference, you've found it. Our company is growing and so is our team, come join us!