Client Service Representative, Swing Shift

Client Service RepresentativeMissionVet Specialty & Emergency (MVS) is seeking a compassionate, organized, and service-oriented Veterinary Client Service Representative to join our growing team. At MVS, our Client Service Representatives are the first and last impression for our clients and referring veterinarians. This role is essential in creating a welcoming environment, providing clear communication, and supporting pets and their families during some of their most challenging moments.Compensation: $16 - $18/hr., depending on experience + $3/hr. Overnight Differential after 7pmSchedule: Full Time Days: TBD 2:30pm - 12:30amFull-Time Benefits Include:Medical, Dental, and Vision Insurance401(k) with Company MatchHealth Savings Account (HSA) / Flexible Spending Account (FSA)Life and Disability InsuranceEmployee Assistance Program (EAP)Employee Pet DiscountPaid Time Off (PTO) and HolidaysProfessional Development and Tuition AssistanceUniform StipendRetirement PlanJob Description: The purpose of this position is to provide exceptional client service while supporting our emergency, critical care, and specialty departments. Our Client Service Representatives are responsible for answering phones, scheduling appointments, greeting clients, maintaining patient records, processing payments, and communicating important information between clients, referring veterinarians, and our medical teams.Responsibilities include, but are not limited to:Create a warm and welcoming experience for clients, patients, and referring veterinarians.Answer and direct phone calls while providing compassionate and accurate information.Schedule appointments across multiple specialty services and emergency departments.Educate clients and referring veterinarians about hospital services and procedures.Maintain accurate patient records and update client information promptly.Process payments and assist with financial transactions accurately and efficiently.Communicate clearly and professionally with clients, referring veterinarians, and hospital staff.Remain calm and collected during emergency situations and periods of high activity.Demonstrate empathy and compassion when interacting with clients experiencing stressful situations.Handle multiple tasks and interruptions while maintaining excellent customer service.Qualifications:At least two years of recent experience in a veterinary or medical environment, with increasing responsibilities preferred.Outstanding communication and customer service skills.Ability to multitask and remain organized in a fast-paced environment.Knowledge of general office practices, receptionist duties, and telephone techniques.Experience using multi-line phone systems and handling cash and other forms of payment.Experience maintaining patient records and entering information accurately.Ability to complete assigned tasks independently and efficiently.Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.Fluent English skills (speaking and reading) are required; fluency in multiple languages is a plus.Preferred: Knowledge of veterinary medical terminology and procedures and general computer skills.Ability to submit to drug screening, as we are a drug-free workplace.About MissionVet Specialty & Emergency MVS is a premier emergency and specialty veterinary hospital serving San Antonio and South Texas. Since opening in 2012, MVS has become a trusted referral partner for veterinarians throughout the region, providing advanced emergency and specialty care for dogs and cats. Our team is comprised of industry leaders, board-certified specialists, experienced veterinary professionals, and compassionate support staff who are dedicated to advancing veterinary medicine while delivering exceptional patient and client care. We foster a collaborative environment where team members are encouraged to learn, grow, and thrive throughout their careers.Nearby Communities MVS attracts Veterinary Professionals from throughout the San Antonio metropolitan area and surrounding communities, including:San Antonio, TXNew Braunfels, TXSchertz, TXCibolo, TXUniversal City, TXConverse, TXBoerne, TXHelotes, TXSeguin, TXFloresville, TXCastroville, TXPleasanton, TXKnow Someone Amazing? If this role isn't the right fit but you know a great Veterinary Professional, send them our way! Email View email address on click.appcast.io to learn more about current opportunities.About Ethos Veterinary Health Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.Equal Opportunity Employer Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.