General Manager

General Manager/Operator

A General Manager/Operator is responsible for running day to day operations for the entire restaurant. Responsible for the entire P&L. Responsible for staffing and recruitment. On the shift, General Manager/Operators will be expected to work all positions in the store, supporting both the front and back of house. High proficiency in all positions is expected.

Duties And Responsibilities

• Providing excellent customer service during guests dining experience, from entry to the restaurant through departure and everything in between.
• Memorize the food and beverage menu at your location
• Can handle guest complaints in an efficient and effective manner
• Memorize steps of service for all FOH positions
• Standard bearer
• Able to work line positions to support team during the rush
• Maintain high food safety standards, including verification of temp checks, line checks, cooling logs, and other food safety materials
• Ability to complete internal health audits
• Maintain high cleanliness and quality standards in the entire restaurant
• Check food and equipment temperature to ensure food safety compliance
• Can cover any position in the restaurant
• Provides direct, in the moment feedback to their team
• Ownership mentality
• Cash handling
• Data entry
• Able to properly receive and verify orders
• Follow checklists for opening and closing
• Responsible for all operating costs on the P&L

Attitude

Friendly

Possess a sense of urgency

Thoughtful

Natural ability to connect with others quickly

Intuitive

Responsible

Curious

Sense of ownership

Requirements

Qualifications

Minimum

Able to speak English

Comfortable working with and leading a team

Basic math knowledge

Able to take constructive criticism

Able to handle conflict with potential guest issues

Ability to read and follow instructions

Excellent verbal communication skills

Comfortable with technology

Able to multitask and prioritize on the fly

Conflict resolution, both with guests and team members

Preferred

Can speak both English and Spanish

Prior experience with Toast, R365 and/or Zenput

Food Manager certification

Any local certifications that are required in the store's jurisdiction

Prior experience in a high volume, fast casual setting

Physical Requirements

Able to lift 25+ pounds

Able to stand on their feet for 8 hours uninterrupted

Able to be stationary for multiple hours at a time completing repetitive tasks

Able to move quickly throughout the restaurant

Able to access and navigate all areas of the restaurant

Able to work in excessive heat and cold associated with the kitchen environment