Personal Lines - Support Account Manager

Description

Join a Team That's Built Different

At RPR Insurance , we're not just processing policies - we're helping people Live Protected. We're a fast-growing, relationship-driven independent agency built on collaboration, accountability, and a shared commitment to doing meaningful work for clients and each other.

We're looking for a Support Account Manager who thrives behind the scenes, takes pride in execution, and enjoys being a critical part of a high-performing team. This role is a remote or hybrid positio n and ideal for someone who is detail-oriented, service-minded, and ready to grow within a dynamic agency environment.

If you enjoy supporting others, solving problems, and ensuring nothing falls through the cracks - we want to talk with you.

Responsibilities

As a Support Account Manager, you'll partner closely with our Account Managers to deliver a seamless client experience. You'll play a key role in keeping workflows moving, supporting client needs, and ensuring operational excellence throughout the policy lifecycle.

Day-to-Day Responsibilities
• Assist Account Managers with quoting and building coverage options with carriers
• Manage the execution of changes in carrier placement by handling the cancellation and issuing of remarkets and new lines of coverage
• Assist Insureds with policy changes, endorsements, and related questions with empathy and urgency
• Remain current on carrier coverages, processes, and billing changes
• Build long-term client relationships through consultative conversations and responsiveness
• Communicate with carriers and Insureds to ensure timely completion of underwriting requests
• Ensure accuracy and documentation within agency systems
• Work closely with Account Managers to ensure a smooth and consistent client experience
• Help maintain workflow efficiency and high service standards across the team

Qualifications

• 1+ years' experience in an Independent Agency (IA channel), Personal Lines.
• Deep knowledge of carriers, coverage forms, and quoting/billing procedures.
• Active P&C License.
• Proficiency in the agency's management system, AMS360, and Microsoft Office.
• Exceptional communication, organization,, and follow-through.
• A genuine care for people and attention to detail - you enjoy Championing Relationships and Getting It Done right.
• Experience working with insureds in the State of TN.