Surgical First Assistant CSFA

NYU Grossman School of Medicine, part of NYU Langone Health, is one of the nation's top-ranked medical schools. For 175 years, the institute has trained thousands of physicians and scientists who have helped shape the course of medical history and enrich the lives of countless people. The school is committed to improving the human condition through medical education, scientific research, and direct patient care. Position Summary We have an exciting opportunity to join our team as a Faculty Group Practice Administrative Operations Lead – Rego Park. In this role, the successful candidate will assist with maintaining effective operations at the practice and provide administrative support to front desk, schedulers, other admins, and clinical staff. The role works with practice leadership to onboard and orient staff, support ongoing training activities, and monitor performance and productivity metrics. The Administrative Operations Lead serves as the go-to person for operational issues and is responsible for assisting in the implementation of key FGP operational initiatives and monitoring front-end metrics. Practice Operations Functions as a liaison between management and physicians to ensure effective service for patients; establishes and maintains effective working relationships with group physicians. Manages all shared informational spreadsheets and folders such as Contact Grid, HR files, onboarding checklists, etc. Assists management with timekeeping and payroll for practice. Supports management in ordering clinical and clerical supplies via eProcurement. Maintains cooperative and professional relationships with physicians, nurses, office and clinical staff; acts as the go-to person for patient intake, pre-cert, referrals, prescription refill operations and staff, stepping in at times to assist. Troubleshoots routine problems; raises unresolvable issues to a higher level. Oversees required training programs on policies and procedures to maintain standardization amongst the FGP; works closely with Administration, on-site or off-site coordinators and supervisors, Epic Operations to identify opportunities to improve practice operations. Enforces adherence to NYULH and FGP policies and procedures and standards including but not limited to HIPAA, Compliance, Human Resources, etc. Assists with office and safety-related projects, ensuring they are completed by the deadline. Places MCIT tickets in event hardware is non-functional such as desktop phones, desktop computers, and issues with incoming and outgoing calls and or telephone outages. Works with Practice Leadership to develop staffing standards, ongoing trainings and performance and productivity metrics. Monitors and oversees registration quality; completeness and collection of personal payment responsibilities; identifies issues and suggests improvement initiatives as needed. Assists in implementation and oversight of key FGP operational initiatives such as MIPS, CheckMate, Patient Secure and digital scheduling. Reviews operational dashboards and management reports to track performance and identify trends that need to be addressed, covering indicators related to MIPS, Epic front-end work-queues, waitlists, in-baskets, open encounters, and patient experience. Monitors front-end analytics including co-pay collection, insurance verification, authorization and referral and front-end denials. Places MCIT tickets in event hardware at front-desk areas becomes non-functional such as desktop phones, desktop computers, patient secure palm readers, desktop scanners, Welcome Kiosk, copier and fax machines. Serves as liaison with other NYULH Department Representatives. May contribute to employee performance reviews. Performs other projects as necessary. Patient Experience & Access Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off). Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate. Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging. Proactively anticipates patient needs, participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate. Shares ideas or any observed areas of opportunity to improve patient experience and patient access with appropriate leadership (e.g., ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.). Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience. Takes a proactive approach ensuring that practice staff are fully versed in the Access Agreement gold standard principles. Additional Position Specific Responsibilities Oversee implementation and development of call hub, ACD system, and 5 agents. Minimum Qualifications Associate’s Degree with a minimum of 3+ years of relevant work experience or equivalent combination or training and relevant work experience required. Ability to work in a fast-paced multiphysician practice environment; good communication, interpersonal and computer skills; ability to develop and maintain effective working relationships with physicians, staff and patients; experience and competency with varied computer software, including EPIC (Super User); writing skills to compose and edit logical, detailed, comprehensive and grammatically correct correspondence; skill in communicating with various audiences with diplomacy and tact; knowledge of medical terminology; ability to handle matters of highly confidential and sensitive nature; ability to recognize and identify problems, implications and propose alternative solutions; ability to complete multiple tasks efficiently and thrive in a team-work environment pursuing a positive patient care experience. Preferred Qualifications Knowledgeable of Microsoft Suite Programs (PowerPoint, Word, Excel, Visio, etc.). Job Requirements and Legal Notice Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Grossman School of Medicine is an equal-opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor that cannot lawfully be used as a basis for an employment decision. Applications must be completed online. For NYU Grossman School of Medicine's EEO policies and the Federal "EEO is the law" poster, please refer to the posted notices. Salary and Pay Transparency NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $59,332.00 – $59,332.00 annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. #J-18808-Ljbffr