Parts and Accessories Associate

Job Description

Job Description

Rocky Top Harley-Davidson is hiring a Parts and Accessories Associate!

The duties of this position include setup and maintaining an appealing retail environment and assisting all customers with their shopping and purchase of parts and accessories merchandise.

Retail Sales experience is helpful!

Rocky Top Harley-Davidson is part of Smoky Mountain Harley-Davidson.

Smoky Mountain Harley-Davidson® isn’t just a dealership — it’s The Rider’s Destination for East Tennessee and the Great Smoky Mountains. Located in Maryville, TN with full-service sister dealerships in Pigeon Forge and Kodak, plus retail locations in Gatlinburg, Tellico Plains, Tallassee, and Bryson City, NC, we bring the Harley-Davidson lifestyle to riders across one of the most iconic riding regions in the world.

Come Join Our Team! APPLY NOW! 

Qualifications & Job Requirements

• Parts and/or Accessories experience is helpful!
• Must have ability to get along with a broad customer base.
• Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.
• Knowledge of motorcycle front end, suspension, and engine components and the commitment to continually develop knowledge.
• Ability to look up parts and quote prices for parts using proper catalog for a particular motorcycle.

Essential Duties and Responsibilities

Service Department Support

• Process service technicians’ orders for parts.
• Assist service technicians in determining parts & accessories requirements for individual jobs.
• Recommend related parts and accessories, which may be required for a job.
• Supply cost of parts information on repair orders.
• Write Request Orders (RO’s) for customers building or accessorizing their motorcycle.

Customer Service

• Provide excellence customer service to all of the dealership’s internal and external customers.
• Greet customers immediately, in a courteous and friendly manner.
• Develop and share knowledge of all parts and accessories merchandise, parts history, and motorcycle service.
• Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
• Handle telephone transactions quickly, and courteously.
• Assist customers with determination of parts and accessories requirements and research merchandise in catalogues.
• Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.

Clean & Efficient Parts & Accessories Environment

• Conduct or participate in periodic physical inventory of all merchandise (counts, reports  etc.).
• Ensure merchandise displays are stocked, clean, and appealing to customers.
• Become familiar and efficient with all phases of the computer system required for P&A management.

Secondary Duties and Responsibilities

Service Department Support

• Interface with Service Technicians and ensure their Parts and Accessories needs are being met.
• Assist service technicians in determining parts & accessories requirements for individual jobs.
• Maintain cleanliness of Parts and Accessories Department and keep inventory neatly stacked and orderly.

Customer Service

• Assist Parts and Accessories manager with attaining retail sales and profitability plans in Parts and Accessories. 
• Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
• Point out any sales, specials, new merchandise and offer additional product that may compliment the customer purchase. 
• Maintain the written Request Order and keep customer informed on current status of motorcycle.
• Follow Pathways process on all motorcycle deals.

Clean & Efficient Parts & Accessories Environment

• Maintain updated customer information in Talon.
• Become familiar and efficient with all phases of the computer system required for P&A management.

Other Duties

• As assigned.

Additional Information:

Physical Demands common to this position:

• The noise level in the work environment is occasionally loud.
• Frequently required to lift up to 20 lbs. of material.
• Occasionally required to bend, stoop, crouch, reach, and lift up to 50 lbs. of material.
• Frequently required to sit or stand throughout course of the work shift.

Working Conditions 

• Indoor, climate controlled environment.
• Potential exposure to battery acid, gasoline, chemical cleaning materials or other chemical agents commonly found in a motor vehicle service department.
• Occasionally, exposed to exhaust fumes or other airborne particles

Our Mission Statement here at Smoky Mountain Harley-Davidson is: “To focus on relationships, to exceed expectations, to never stop improving, to be the BEST.” So, it's no surprise that we expect all of our staff to:

• Treat all employees and customers fairly, courteously, and with dignity.
• Be prompt and available for flexible scheduling.
• Maintain up to date technical qualification and training completing all training programs appropriate to your position as recommended by Harley Davidson or assigned by the Parts and Accessories Manager.
• Demonstrate a professional approach to customer service.
• Accept direction, follow instructions, and work well with other people.

THANK YOU for your interest in joining our team!

EOE