Skin Expert, PT

Summary: 

As a Skin Expert at our luxury spa, you represent the highest standards of personalized, elevated, and results-oriented skincare services. You are responsible for delivering exceptional treatments with meticulous attention to detail, expert proficiency, and a service approach designed to anticipate and surpass client expectations. Your expertise extends to consistently achieving individual retail sales targets and key performance indicators, demonstrating comprehensive product knowledge. Additionally, your participation in collaborative team selling initiatives contributes meaningfully to overall store success. Your role is pivotal in fostering a serene, welcoming, and transformative environment for every guest. 

Key Responsibilities: 

Service Delivery & Guest Experience 

• Deliver customized facial and skincare services utilizing premium products and advanced techniques consistent with brand standards. 

• Conduct comprehensive consultations to assess client needs, recommend suitable treatments, and educate clients on optimal skincare regimens. 

• Ensure full immersion in the brand experience throughout each treatment. 

• Provide a seamless and relaxing service, characterized by professionalism, discretion, and genuine hospitality. 

• Promote retail sales by recommending appropriate products and home-care routines to achieve or exceed individual sales objectives. 

• Monitor relevant key performance indicators (KPIs) and actively participate in team selling to improve overall store outcomes. 

Client Relationship Management 

• Cultivate and maintain strong client relationships through tailored service, effective follow-up, and superior product expertise. 

• Advocate for ongoing treatment plans and home-care regimens to support clients’ long-term skincare objectives. 

• Enhance client retention and encourage rebooking by consistently delivering exceptional results and outstanding hospitality. 

Operational Standards & Cleanliness 

• Uphold the highest standards of cleanliness, organization, and preparedness in all treatment areas. 

• Adhere to sanitation, hygiene, and safety regulations as mandated by spa policies and state requirements. 

• Efficiently manage supplies, proactively reporting inventory needs to ensure a well-stocked work environment. 

Experience & Qualifications: 

• Valid Esthetics License in State 

• Minimum of 2 years’ experience in a luxury spa or high-end skincare setting 

• Demonstrated proficiency in advanced facial treatments and in-depth product knowledge of premium skincare brands 

• Superior customer service and interpersonal skills 

• Strong consultation and communication capabilities 

• Professional demeanor emphasizing discretion, etiquette, and adherence to luxury service standards 

• Collaborative and adaptable attitude 

• Familiarity with various software programs, programs & applications such as spa booking/POS systems and digital scheduling platforms, CRM 

• Extensive product knowledge, ability in cross-selling, and service enhancement techniques