Healthcare Customer Service Representative Rose Job # 508736

Job Description

Job Description

Position Number: 508736

Industry: Insurance

Job Title: H ealthcare Customer Service Representative - Call Center

Job Location: Middletown, NY, USA, 10941

Work Model: Onsite

Shift: Regular work schedule is 5 days per week, 7.5 hours per day, including weekends (Hours are start times between 9 am-12 pm)

Employment Type: Temp to Hire

FT/PT: Full-Time

Estimated Duration (In months): 2

Hourly Rate($): 18.63

Must Have Skills/Attributes: Call Center, Computer Literacy, Customer Service, Healthcare

Experience Desired :
Call Center setting, face-to-face customer service (1+ yrs),
Basic computer skills (1+ yrs),
Healthcare office setting (1+ yrs)

Required Minimum Education: High School Diploma or equivalent

**C2C is not available**

Required Education:
• High school or equivalent

Required Qualifications:
• Call Center setting, Healthcare office setting, face-to-face customer service.
• Basic computer skills
• 1 year in any customer service/healthcare setting.
• Basic computer skills

Preferred Qualifications:
• Call Center setting

Responsibilities:
• Ask appropriate questions and listen actively to identify underlying questions/issues (e.g., root cause analysis)
• Gather appropriate data/information and perform initial investigation to determine scope and depth of question/issue
• Identify and coordinate internal resources across multiple departments to address client situations, and escalate to appropriate resources as needed
• Proactively contact external resources as needed to address caller questions/issues
• Make outbound calls to resolve caller questions/issues (e.g., to callers, providers, brokers, pharmacies)
• Drive resolution of caller questions/issues on the first call whenever possible (e.g., first-call resolution, one-and-done)
• Ensure proper documentation of caller questions/issues (e.g., research conducted, steps required, final resolution)
• Manage caller conversations appropriately (e.g., provide a good first impression, command attention and respect, maintain professional tone, demonstrate confidence, de-escalate/defuse callers as needed)
• Maintain ongoing communications with callers during the resolution process to communicate status updates and other required information
• Maintain focus on caller interactions without being distracted by other factors (e.g., system usage, pop-up alerts, VCC data)
• Acknowledge and demonstrate empathy/sympathy with callers' life events (e.g., wedding, birth of baby, loss of relative, recent illness)

**Only those lawfully authorized to work in the designated country associated with the position will be considered.**

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

\nCompany Description

Rose International is one of the largest Staffing Companies in the U.S. today. We offer an opportunity to grow your career right here as we promote our top performers and seek out our leadership positions from within our ranks as proven by a review of all of our Directors and VP's today! We also offer long-term opportunity across the country in offices from coast to coast. So, while this position begins in St. Louis - there is no telling where your career here might take you! We offer a full slate of benefits - Health, Disability, 401(k) with matching and training.

Rose has been recognized by the Staffing Industry Analysts as a top 25 Staffing firm. We have won numerous awards as a leading employer and provider of services from our customers and from the NMSDC, and from the Womens Business Enterprise Council.

Company Description

Rose International is one of the largest Staffing Companies in the U.S. today. We offer an opportunity to grow your career right here as we promote our top performers and seek out our leadership positions from within our ranks as proven by a review of all of our Directors and VP's today! We also offer long-term opportunity across the country in offices from coast to coast. So, while this position begins in St. Louis - there is no telling where your career here might take you! We offer a full slate of benefits - Health, Disability, 401(k) with matching and training. \r\n\r\nRose has been recognized by the Staffing Industry Analysts as a top 25 Staffing firm. We have won numerous awards as a leading employer and provider of services from our customers and from the NMSDC, and from the Womens Business Enterprise Council.