Field Support Technician

Bryant School District Field Support Technician

Department: Technology

Job Status: Full Time

FLSA Status: Non-Exempt

Reports To: Technology Director or Assistant Technology Director

Grade/Level: Classified

Amount of Travel Required: Varies

Job Type: Regular

Positions Supervised: None

Work Schedule: 240-day contract. Hours are typically 7:30-4:00 daily with a 30-minute lunch and two 15-minute breaks. However, the daily schedule may vary depending on the needs of the district.

Position Summary

Provide technical support for the operation of district computer systems.

Essential Functions

• Assist with network installations and configurations.

• Maintain familiarity with multiple computer environments.

• Communicate effectively and in a timely manner with teachers and staff.

• Work effectively to prioritize repair tickets and respond to issues in a timely manner.

• Practice and exhibit quality workmanship and pride-in-ownership in the execution of all operating and maintenance duties including the proper care of all district property.

• Perform on-site and remote technical support for technology and related systems.

• Assist in the organization and inventory of all related hardware and software resources.

• Maintain communication with the Technology Director concerning all tasks and projects.

• Analyze equipment performance records in order to determine the need for repair or replacement.

• Diagnose hardware and software problems of related systems and replace defective components.

• Research new technologies and make recommendations for implementation.

• Work independently in a fast-paced environment with minimal supervision.

• Have knowledge of standard of premise wiring practices and practice safety in the use of ladders, drills, and other equipment.

• Work in conjunction with the Network Engineer Team and the Systems Administrator Team.

• Maintain communication with vendors for warranty and repair services.

• Provide user account management in accordance with systems policies.

• Deliver and set up new equipment.

• Adhere to all policies of the District.

• Report to the proper authorities any cases of suspected child endangerment, neglect, or abuse.

• Report suspected bullying to building principal or designee as required by Arkansas law and district policies.

• Perform other duties as assigned by the Technology Director or Assistant Technology Director.

Position Qualifications

Competency Statement(s):

• Accuracy - Ability to perform work accurately and thoroughly.

• Applied Learning - Ability to participate in needed learning activities in a way that makes the most of the learning experience.

• Communication, Oral - Ability to communicate effectively with others using the spoken word.

• Detail Oriented - Ability to pay attention to the minute details of a project or task.

• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.

• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.

• Friendly - Ability to exhibit a cheerful demeanor toward others.

• Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.

• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.

• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.

• Loyal - The trait of feeling a sense of duty to the employer.

• Reliability - The trait of being dependable and trustworthy.

• Responsible - Ability to be held accountable or answerable for one's conduct.

• Systems Analysis - Ability to determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

• Working Under Pressure - Ability to complete assigned tasks under stressful situations.

Skills & Abilities

Education: High School Graduate or General Education Degree (GED): Required Associate's Degree (two year college or technical school) Preferred, Field of Study: Information Technology or related field

Experience: Previous experience as a computer field support technician preferred.

Computer Skills: Shall be able to demonstrate an acceptable level of proficiency with computers and programs associated with the position.

Other Requirements:

1. Successful completion of pre-employment background checks.

2. Appropriate personal and professional conduct at all times around students, staff, and the general public.

3. Current Arkansas driver's license.

Physical Demands

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands

Lift/Carry Stand F Walk F Sit F Manually Manipulate C Reach Outward C Reach Above Shoulder F Climb O Crawl O Squat or Kneel O Bend O Grasp C Speak F 10 lbs or less C 11-20 lbs F 21-50 lbs O 51-100 lbs O Over 100 lbs O Push/Pull 12 lbs or less F 13-25 lbs O 26-40 lbs O 41-100 lbs O

Other Physical Requirements

• Vision (Near, Distance, Color, Peripheral, Depth)

• Sense of Sound - Ability to carry on normal conversations and communicate by telephone.

Work Environment

Most job responsibilities for this position are performed in an indoor school environment that is temperature controlled (heated and cooled) according to the season. Noise levels are mostly low to moderate.