Financial Support Specialist

Description

Are you early in your career and eager to make an impact? The International College of Health Sciences (ICHS) is looking for a dynamic and detail-oriented Financial Support Specialist to join our Student Support Center. Step into a supportive environment where you'll gain hands-on experience, mentorship, and professional growth opportunities - helping students achieve their academic dreams while building your own foundation in finance and higher education.

Purpose

The Financial Support Specialist supports the Student Support Center by maintaining accurate financial records, responding to financial service inquiries, coordinating with multiple departments, and ensuring compliance with college policies and procedures related to student finance management. This role is designed to help build knowledge and skills in financial services while contributing to a positive student experience.

Responsibilities

Financial Aid Assessment & Processing

• Assist in reviewing and processing applications for financial assistance
• Support efforts to determine student eligibility, apply awards, monitor continuing eligibility in accordance with guidelines
• Develop working knowledge of financial aid regulations, including Title IV, state and institutional policies

Student Advising & Support

• Provide one-on-one support to prospective, current, and former students regarding aid eligibility, documentation needs, and funding options
• Assist students in exploring financial strategies when traditional aid may not be available
• Help guide students through appeals, special circumstance reviews, and academic progress requirements.

Compliance & Documentation

• Maintain complete and accurate student financial aid records
• Collect and verify supporting documentation for aid applications
• Assist senior team members with audit preparation and reviews of compliance-related activities

Data & Record Management

• Input and update student demographic and financial data in the student information system (e.g., CampusCafe)
• Assist with reconciliation processes and monitoring of account balances
• Help prepare departmental reports and assist with required regulatory submissions

Customer Service & Communication

• Serve as a first point of contact for financial aid inquiries through in-person, phone, email, and online channels
• Respond promptly to student and staff questions with professionalism and clarity
• Support the preparation and distribution of communications regarding aid status, disbursements, and deadlines

Requirements

Qualifications

Education / Experience / Knowledge

• High School Diploma or GED required; Bachelor's degree in Finance, Accounting, Business, or a related field strongly preferred
• 1 – 3 years of related experience including internships, part-time roles, or entry-level office/financial work preferred

Required Skills:

• Strong interpersonal and communication skills with the ability to explain information clearly
• Comfort with technology and a willingness to learn financial and student information systems
• Detail-oriented, organized, and eager to build professional skills in financial services
• Ability to troubleshoot, ask questions, and grow in a supportive team environment
• Must be within commuting distance to Boynton Beach, FL

Desired:

• Previous exposure to financial aid, student services, or customer service roles
• Strong problem-solving skills and interest in developing a career in finance or education
• Excellent verbal and written communication abilities

Additional Requirements

• Must reside within commuting distance of Boynton Beach, FL
• This is not a remote position
• Ability to work flexible hours, including weekends as needed

Additional Information:

At no time may work be performed, or computer systems accessed, from outside of the U.S. Individuals hired must be able to perform essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

International College of Health Sciences provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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